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  • 7:30 AM - 8:30 AM Breakfast & Exhibition Viewing
    8:30 AM - 8:45 AM Conference Welcome

    Conference Welcome & Opening

    Wed ·
    Matt Laukaitis - Senior Vice President & General Manager, NA Consumer Industries, SAP
    Close Panel
    Wed, Nov 7, 2018 ·

    Conference Welcome & Opening

    The world is changing at an ever-increasing pace and many of the traditional industry lines between consumer products, wholesale distribution and retail are blurring. Which is why SAP, in collaboration with the consumer industries community, is delighted to bring everyone together for a 2-day forum to focus on unique industry challenges, share best practice solutions, and celebrate customer successes.
    • Matt Laukaitis
      Senior Vice President & General Manager, NA Consumer Industries, SAP
    8:45 AM - 9:45 AM

    Bits & Bytes That WILL Disrupt Your Supply Chain

    Wed ·
    John S. Phillips - Senior Vice President Customer Supply Chain & Global Go-To-Market, PepsiCo
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    Wed, Nov 7, 2018 ·

    Bits & Bytes That WILL Disrupt Your Supply Chain

    Every week we read news articles, tweets or blogs about new technologies that have the potential to disrupt our business and personal lives in profound ways. Many of these new technologies are impacting the CPG industry and dramatically changing the way consumers research and shop for products. These changes are also impacting CPG supply chains and the methods in which manufacturers and retailers get their goods to market. The digital revolution before us presents enormous opportunities and challenges across the end-to-end consumer value chain.

    John S. Phillips, SVP of Customer Supply Chain & Global Go-To-Market for PepsiCo, will share his perspective and insights on some of the technologies that have the greatest potential to drive dramatic change across the CPG consumer value chain. These technologies include augmented reality, smart shelves, autonomous in-store robots, wearables, image recognition, self-driving vehicles, IoT devices, drones and many others. Please join John for an exciting and thought-provoking session exploring how industry leaders can leverage these technologies to be at the forefront of driving transformational change in their organizations.
    • John S. Phillips
      Senior Vice President Customer Supply Chain & Global Go-To-Market, PepsiCo
    9:45 AM - 10:30 AM

    How Customer Insights Helped Drive Down Inventory Costs

    Wed ·
    Kevin Reilly - Chief Information Officer, Old World Industries
    Close Panel
    Wed, Nov 7, 2018 ·

    How Customer Insights Helped Drive Down Inventory Costs

    Over the course of 45 years, Old World Industries has transformed from a small chemical trading company into a multi-billion dollar global powerhouse for the automotive, chemical, and agricultural industries. Today the company manages over a dozen leading consumer and commercial brands across 60 countries.

    With a desire to continue driving strong growth while operating in a world where technology is reinventing customer expectations, Old World Industries had to make some defining decisions. They either hired more staff or invested in technology to drive customer insights and efficiencies in critical business areas like planning, inventory management and integrated supply chain management.

    Hear how Old World Industries harnessed technologies that allowed them to better anticipate customer needs and reduce inventory costs by up 50%. Also hear about the insights Kevin and the Old World Industries team gained around changing the hearts and minds of their staff and getting them to embrace the new normal in a highly competitive industry.
    • Kevin Reilly
      Chief Information Officer, Old World Industries
    10:30 AM - 11:00 AM

    From Digital Transformation to the Rise of the Intelligent Enterprise

    Wed ·
    Lori Mitchell-Keller - Co-President, Industries, SAP
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    Wed, Nov 7, 2018 ·

    From Digital Transformation to the Rise of the Intelligent Enterprise

    Change is rocking your world. In the enterprise, the shift to the cloud is accelerating. Intelligent technologies and services are creating unprecedented opportunities in every industry. Your customers are expecting much more of you and the financial markets are ready to punish any shortfalls. Even competitors aren’t standing still, they’re swooping in from familiar and unanticipated places. All the while, you’re asked to pursue innovation and efficiency; to protect the core yet explore next generation processes; to seek fresh and contextually relevant insights without drowning in data. Actually, these swirling pressures represent a generational opportunity in disguise. In this keynote, find out how SAP’s Intelligent Enterprise supports new growth models efficiently by maximizing the value of your data assets and insights while connecting the business end-to-end.  Discover the reality and potential of the Intelligent Enterprise as it empowers your employees, delights customers, and helps you operate with greater agility and visibility.
    • Lori Mitchell-Keller
      Co-President, Industries, SAP
    11:00 AM - 11:45 AM Refreshments & Exhibition Viewing
    11:45 AM - 12:25 PM

    Protecting the House Through Better Planning

    Wed ·
    Dev Desai - Director, Corporate FP&A, Under Armour
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    Wed, Nov 7, 2018 ·

    Protecting the House Through Better Planning

    Under Armour is an American apparel company based in Baltimore that operates globally and has revenue of around USD5B. Under Armour manufactures footwear, sports, and casual apparel and is the originator of performance clothing.

    Given the scale, complexity and highly competitive nature of its business Under Armour needed access to real time insights. To achieve this level of agility they needed to dramatically reduce the complexity associated with maintaining master data in multiple systems.

    Hear how Dev and the Under Armour team have leveraged tools like BPC Optimized for S/4HANA to provide greater transparency and agility. As a result they now have broader insight into profitability, better allocation of capital expenditure in line with corporate growth and necessity, and near real-time consolidations.
    • Dev Desai
      Director, Corporate FP&A, Under Armour

    Engaging Customers Through Automation at BJ’s

    Wed ·
    Suresh Venkataswamy - Director SAP Retail Solutions, BJ’s Wholesale Club
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    Wed, Nov 7, 2018 ·

    Engaging Customers Through Automation at BJ’s

    BJ’s Wholesale Club is a leading operator of membership warehouse clubs in the Eastern United States. The company currently operates over 215 clubs, 135 gas stations, has over 5 million members, and generates revenue of $12.5B.

    Given BJ’s business model they had a real need to optimize promotions management. They needed to transform from a series of manual and time-consuming processes that robbed significant time and created a “hunt and peck” approach, to a standardized and technology enabled approach where critical information was provided to the right people at the right time in the process.

    Hear how BJ’s implemented SAP Promotion Management for Retail (PMR), how it enabled better offer creation and prepared them for advertising. By creating streamlined and standardized marketing processes and automating the integration to vendor funding this project saved the promotions team significant time.
    • Suresh Venkataswamy
      Director SAP Retail Solutions, BJ’s Wholesale Club

    Improving Customer Experience Through Consistency

    Wed ·
    Samantha Schroeder - Associate Director of Network Strategy, Tyson Foods Supriya Thorbole - IT Solution Architect for Enterprise Applications, Tyson Foods
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    Wed, Nov 7, 2018 ·

    Improving Customer Experience Through Consistency

    As the world's second largest processor and marketer of chicken, beef, and pork, and a company continuing to grow through acquisition, Tyson Foods reached a point where to improve their customer experience they needed to perform the “same tasks the same way”. Easy to say and hard to do when you’re trying to move away from long established ways and legacy systems while integrating acquired companies with their own ways.

    Hear how the Tyson team is embracing an already complex situation, which is further complicated by a business model change to a regional distribution model, and how they’re adopting best in class business processes enabled through SAP S/4HANA and SAP Integrated Business Planning. Their implementation includes the following IBP modules - Demand, Supply, S&OP, Inventory Optimization and Control Tower. Also hear how they’ve dealt with all of the associated challenges like functionality gaps, risk mitigations and cultural change associated with the Supply Planning solution.
    • Samantha Schroeder
      Associate Director of Network Strategy, Tyson Foods
    • Supriya Thorbole
      IT Solution Architect for Enterprise Applications, Tyson Foods
    12:35 PM - 1:15 PM

    Setting the Foundation for Unlimited Growth: How Allbirds Implemented SAP S/4HANA in Under 16 weeks!

    Wed ·
    Jeneen Minter - Head of Finance, Allbirds Sabrina Sigourney - Chief Delivery Executive, Blue Marble Consulting
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    Wed, Nov 7, 2018 ·

    Setting the Foundation for Unlimited Growth: How Allbirds Implemented SAP S/4HANA in Under 16 weeks!

    Allbirds is a San Francisco-based startup making shoes using renewable, sustainable materials. Their first shoe, the Wool Runner, is made from New Zealand superfine merino wool. They followed this with models made from eucalyptus tree fiber and a bio-foam made from sugarcane.


    As a fast-growing omni-channel retail start up and disruptor, moving to the SAP S/4HANA Retail Merchandise Management solution has enabled Allbirds to track value with surgical precision. Allbirds can monitor global supply chain activities and inventory and analyze its business performance across many key cross sections.


    Hear how Jeneen and the extended team were able to implement SAP S/4HANA in the cloud in less than 16 weeks! Allbirds went live in 15.2 weeks, ahead of Black Friday 2017 and began realizing ROI immediately. In undertaking this transformative project Jeneen has laid the foundation to support Allbirds ambitious growth.

    • Jeneen Minter
      Head of Finance, Allbirds
    • Sabrina Sigourney
      Chief Delivery Executive, Blue Marble Consulting

    Designing the Future of Wholesale Distribution at Cardinal Health:  Driving Value Through Rebates, Chargebacks, and Pricing

    Wed ·
    Ed Schaffer - Director, Strategic Planning and Execution, Cardinal Health Srini Atluri - Manager, Software Engineering, Cardinal Health
    Close Panel
    Wed, Nov 7, 2018 ·

    Designing the Future of Wholesale Distribution at Cardinal Health:  Driving Value Through Rebates, Chargebacks, and Pricing

    Cardinal Health is a global, integrated healthcare services and products company with approximately 50,000 employees in nearly 60 countries and ranks among the top 25 on the Fortune 500. Cardinal Health provides clinically-proven medical products and pharmaceuticals that enhance supply chain efficiency from hospital to home.

    A key set of business processes that enable Cardinal Health’s customer experience relate to supplier rebates, customer rebates, chargebacks, pricing and deal management. Previously these processes were fragmented and run on a variety of legacy systems with aging infrastructure.

    Hear how Cardinal Health streamlined their business processes and implemented SAP Incentive Administration and Paybacks and Chargebacks by Vistex, a single system to calculate, bill, and collect supplier rebates and chargebacks. Learn more about how their implementation supports a broader organizational approach to simplify functionalities in financial platforms, purchasing and inventory and provide an exceptional customer experience through supply chain efficiency.
    • Ed Schaffer
      Director, Strategic Planning and Execution, Cardinal Health
    • Srini Atluri
      Manager, Software Engineering, Cardinal Health

    Blockchain - From Hype to Reality

    Wed ·
    Kurt Wedgewood - NA Blockchain Leader for Retail, Consumer Products, Travel & Transport, IBM Ron Gilson - Chief Information Officer, Johnsonville Foods Guilda Javaheri - Chief Technology Officer, Golden State Foods Stephen Phelan - Consumer Products Industry Advisor, SAP
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    Wed, Nov 7, 2018 ·

    Blockchain - From Hype to Reality

    Divide and conquer! The old adage has a new context in today’s world of fast moving data and increasing supply chain complexity. Enter -blockchain. In this panel session, we will navigate these complexities and explore the transparency and agility that blockchain offers the network of participants and the impact on customer experience. Hear first-hand from companies who are already on the platform, or are making the leap to adopt it - what have they learned from the process, what does this mean for ERP systems like SAP, and what are their thoughts on the future of blockchain?
    • Kurt Wedgewood
      NA Blockchain Leader for Retail, Consumer Products, Travel & Transport, IBM
    • Ron Gilson
      Chief Information Officer, Johnsonville Foods
    • Guilda Javaheri
      Chief Technology Officer, Golden State Foods
    • Stephen Phelan
      Consumer Products Industry Advisor, SAP
    1:15 PM - 2:15 PM Lunch & Exhibition Viewing
    2:15 PM - 2:30 PM

    SAP Excellence Awards in Retail, Consumer Products, Wholesale Distribution

    Wed ·
    Close Panel
    Wed, Nov 7, 2018 ·

    SAP Excellence Awards in Retail, Consumer Products, Wholesale Distribution

    The SAP Excellence Awards give rightful recognition to the innovative and inspiring work that our customers do with technology. Nominations and voting are open to customers, partners and SAP employees alike to maximize the exposure of these industry pioneers. Voting will open shortly.
    2:30 PM - 3:00 PM

    Retail with Purpose: Creating Moments That Matter Through Technology

    Wed ·
    Jill Standish - Managing Director, Global Retail Industry, Accenture
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    Wed, Nov 7, 2018 ·

    Retail with Purpose: Creating Moments That Matter Through Technology

    After a wave of unprecedented disruption, many retailers and consumer companies have been rethinking how they can succeed and asking themselves fundamental questions to define what purpose they serve in customers’ lives today. A clearly defined purpose can differentiate a company and help them better connect with their customers. It can also guide companies on how to organize and operate differently to positively impact the bottom line.

    Technology gives all companies in consumer industries a new opportunity to shape offerings that connect with customers in more meaningful, relevant ways. Companies with a clearly defined purpose will use innovation to reimagine offerings and create an integrated web of services that gives consumers the products and experiences they want, when they want them.  Accenture’s Global Retail Industry Managing Director Jill Standish explores how companies can redefine their purpose and use technology to better connect with customers and realign their business.
    • Jill Standish
      Managing Director, Global Retail Industry, Accenture
    3:05 PM - 3:45 PM

    SAP Roadmap: Consumer Products Industry

    Wed ·
    Chris Wiesen - Global Director, Sales and Marketing Solution Management, SAP Harris Fogel - Global Vice President, Consumer Products, SAP
    Close Panel
    Wed, Nov 7, 2018 ·

    SAP Roadmap: Consumer Products Industry

    Companies today are planning their digital journey: transforming business models, re-engineering business processes, and re-imagining work. This session reviews recent innovations, planned innovations, solution direction, and solution vision for products and lines of business relevant to the consumer products industry. SAP road maps highlight innovations that may help you plan and implement your digital journey. Topics such as Transformation Navigator, Solution Explorer, Innovation Discovery and other related topics will also be presented. This session is designed to expose both Business and IT professionals to current and future innovation.
    • Chris Wiesen
      Global Director, Sales and Marketing Solution Management, SAP
    • Harris Fogel
      Global Vice President, Consumer Products, SAP

    SAP Roadmap: Retail Industry

    Wed ·
    Achim Schneider - Global Head of Retail Industry Business Unit, SAP Kristin Howell - Global Vice President, Retail Solution Management, SAP
    Close Panel
    Wed, Nov 7, 2018 ·

    SAP Roadmap: Retail Industry

    Learn about the latest planned innovations from the SAP Retail team and how the Intelligent Enterprise comes to life through the SAP Retail solution portfolio. This session will provide an overview of the latest Retail, cloud, and machine learning offerings currently being developed. It will also allow customers to understand the vision for the Intelligent Enterprise in Retail, learn about the latest innovation strategy for our Retail Solution development, and hear about upcoming solution capabilities and product roadmaps.
    • Achim Schneider
      Global Head of Retail Industry Business Unit, SAP
    • Kristin Howell
      Global Vice President, Retail Solution Management, SAP

    SAP Roadmap: Wholesale Distribution Industry

    Wed ·
    Magnus Meier - Global Head IBU Wholesale Distribution, SAP
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    Wed, Nov 7, 2018 ·

    SAP Roadmap: Wholesale Distribution Industry

    Today’s competitive markets demand that wholesale distributors evolve more quickly, become more efficient, and provide memorable customer experiences. For decades, distributors have thrived primarily on great existing customer relationships. But in the new millennium, simply breaking bulk and having great relationships are not enough. Today we are discussing whether Wholesale can survive in this market and we believe the answer is yes. But the business will be a different one in the years to come and the focus is shifting towards new solutions like new sales force tools, omni-channel commerce and predictive models to anticipate demand and service customers with a large bandwidth of tailored offers.
    • Magnus Meier
      Global Head IBU Wholesale Distribution, SAP
    3:45 PM - 4:30 PM Refreshments & Exhibition Viewing
    4:30 PM - 5:15 PM

    Performing in a Stressed-Out World

    Wed ·
    Joe Burton - Founder & Chief Executive Officer, Whil Concepts
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    Wed, Nov 7, 2018 ·

    Performing in a Stressed-Out World

    Coping in today’s world of increasing customer expectations and technology-led disruption is one thing. Embracing all of this change and optimizing your professional performance is another.

    Join Joe Burton, author of the bestselling book, Creating Mindful Leaders, and founder of Whil for a fun, inspiring and interactive session on managing stress, disruption and change. Learn how to overcome the natural deficiencies of the brain and takeaway easy, repeatable emotional intelligence and mindfulness techniques to reduce stress and build resilience for high performance.

    Attendees will receive a copy off Joe’s new book.
    • Joe Burton
      Founder & Chief Executive Officer, Whil Concepts
    5:15 PM - 7:30 PM Evening Networking Reception
  • 7:30 AM - 8:30 AM Breakfast & Exhibition Viewing
    7:30 AM - 8:15 AM

    Connecting with Humans: The Heart of Consumerism. Let’s Put Smart to Work.

    Thu ·
    Jose Hernandez - SAP Omnichannel IMPACT Solution for Retail Leader, IBM Bill Piotrowski - Service Line Leader & VP, Enterprise Applications NA, IBM
    Close Panel
    Thu, Nov 8, 2018 ·

    Connecting with Humans: The Heart of Consumerism. Let’s Put Smart to Work.

    Consumerism has always been emotional. As stories about “digital transformation” pervade our Twitter feeds, we must not forget that the bits and bytes of the latest technologies won’t alone create a meaningful bond with shoppers. Technology must serve a larger purpose.

    Human needs around self-expression, respect of time, control over their own journey offer retailers, brands and wholesale distribution the opportunity to build a stronger bond with shoppers. But, to address these evolving customer demands requires businesses to retrain their people, process, and technology. The IBM Global Business Services Consumer Retail team looks forward to facilitating a conversation for senior business leaders about how to leverage SAP and new supporting technologies to solidify the customer as your North Star, and how this clarity of purpose can provide the connective tissue for business and IT teams to more seamlessly work together towards a common goal.
    • Jose Hernandez
      SAP Omnichannel IMPACT Solution for Retail Leader, IBM
    • Bill Piotrowski
      Service Line Leader & VP, Enterprise Applications NA, IBM
    8:30 AM - 8:40 AM Conference Welcome
    8:40 AM - 9:25 AM

    Execute in the Connected Moments

    Thu ·
    Matt Laukaitis - Senior Vice President & General Manager, NA Consumer Industries, SAP
    Close Panel
    Thu, Nov 8, 2018 ·

    Execute in the Connected Moments

    Winners are redefining the customer experience, delivering distinct engagements, and taking advantage of the differentiating moments that can be created in “all of the spaces in between”.  Learn about winners that are rewriting the rules of business– connecting in new ways across industries, inside their own firms, and with customers – to create and win the new playing field.
    • Matt Laukaitis
      Senior Vice President & General Manager, NA Consumer Industries, SAP
    9:25 AM - 10:10 AM

    Delighting Our Customers by Standardizing Our Core

    Thu ·
    John Douglas - Chief Technology Officer, Tory Burch
    Close Panel
    Thu, Nov 8, 2018 ·

    Delighting Our Customers by Standardizing Our Core

    Recently, Tory Burch embarked on an ambitious journey to unify their customer experience and provide an integrated omni-channel foundation, moving away from a siloed and fragmented ecosystem. To gain speed, efficiencies, and integrity in data, the team focused on standardizing the Retail Back Office processes and simplifying POS processes through a set of pre-configured templates.

    Hear how John lead this project, how he resisted the usual temptation to customize business processes, and how he was able to implement SAP S/4 HANA Retail in just 16 weeks using SAP Activate methodology to deliver key business outcomes.

    Their new S/4 platform ensures customers can get the right product in the right place at the right time. It ensures inventory transparency, accuracy, optimization, and cost reductions. Most importantly, it’s a foundation that’s allowing Tory Burch to focus on unifying and simplifying the customer interface, both online and offline, differentiating their brand further.
    • John Douglas
      Chief Technology Officer, Tory Burch
    10:10 AM - 10:50 AM Refreshments & Exhibition Viewing
    10:50 AM - 11:30 AM

    A Deep Dive into Delivering an Omnichannel Experience at The Home Depot

    Thu ·
    Raimundo Alvarez - Director IT Merchandising, Finance, Reporting and Analytics, Home Depot Brian Cederborg - VP Consumer Industries, /N SPRO Paul Young - Director, SAP Go-to-Market, Google Cloud
    Close Panel
    Thu, Nov 8, 2018 ·

    A Deep Dive into Delivering an Omnichannel Experience at The Home Depot

    The Home Depot is the world’s largest home improvement retailer with over 100 billion dollars in revenue.  This top line number is generated through 2,285 stores in the US, Canada and Mexico and over 1 million items online.

    With a business of this scale and complexity The Home Depot realized that to meet its omnichannel customer experience objectives it would need a strong foundation that could provide standard item definitions, a single version of transactional truth, and improved data accuracy.

    In this double session, hear how Raimundo led the implementation of the SAP Customer Activity Repository system for The Home Depot Canada running on Google Cloud Platform. Google Cloud will share insights about migrating to Google Cloud Platform and /NSPRO will provide technical insights about preparing for the implementation. These efforts enabled The Home Depot Canada to build a foundation for supporting consumer applications like SAP Omnichannel Article Availability, SAP Omnichannel Promotional Pricing, SAP Promotion Management for Retail and Hybris Marketing.  Additionally, The Home Depot was able to streamline their processing of sales data for improved sales analytics insights, all while leveraging cloud technology.
    • Raimundo Alvarez
      Director IT Merchandising, Finance, Reporting and Analytics, Home Depot
    • Brian Cederborg
      VP Consumer Industries, /N SPRO
    • Paul Young
      Director, SAP Go-to-Market, Google Cloud

    Best Practices for SAP S/4 Retail & CAR Implementation in 16 Weeks

    Thu ·
    Shaun Perkinson - VP, Digital Technology, Innovation & Applications, Tory Burch
    Close Panel
    Thu, Nov 8, 2018 ·

    Best Practices for SAP S/4 Retail & CAR Implementation in 16 Weeks

    If you attended John’s Keynote and are eager to hear more of the “how” around Tory Burch’s successful SAP S/4HANA implementation, then this session is not to be missed.

    In this presentation, Shaun will share more detail around the fit to standard approach of transformation and how it led the company to achieving greater speed and quality of data. Key outcomes have been streamlined business processes, improved inventory planning, a simplified IT landscape, and most importantly better and faster decision making.

    Tory Burch knows technology is a key driver for the growth and success and is using it as the next frontier to meet the needs of its customers. This presentation is all about the successes, gotcha’s and measurable benefits being experienced post implementation.
    • Shaun Perkinson
      VP, Digital Technology, Innovation & Applications, Tory Burch

    Driving Growth in the Digital Marketplace

    Thu ·
    Tom Otten - CX Advisor, SAP
    Close Panel
    Thu, Nov 8, 2018 ·

    Driving Growth in the Digital Marketplace

    Join Tom Otten, a former Walmart marketplace leader as he talks about his experience driving growth for one of the largest digital marketplaces in the world. In this presentation, Tom will share his successes and failures from both running a marketplace and working with third-party marketplace sellers. Attendees will receive a best practices document outlining Tom’s top things to consider while developing and executing marketplace strategies.
    11:40 AM - 12:20 PM

    A Deep Dive into Delivering an Omnichannel Experience at The Home Depot

    Thu ·
    Raimundo Alvarez - Director IT Merchandising, Finance, Reporting and Analytics, Home Depot Brian Cederborg - VP Consumer Industries, /N SPRO Paul Young - Director, SAP Go-to-Market, Google Cloud
    Close Panel
    Thu, Nov 8, 2018 ·

    A Deep Dive into Delivering an Omnichannel Experience at The Home Depot

    The Home Depot is the world’s largest home improvement retailer with over 100 billion dollars in revenue.  This top line number is generated through 2,285 stores in the US, Canada and Mexico and over 1 million items online.

    With a business of this scale and complexity The Home Depot realized that to meet its omnichannel customer experience objectives it would need a strong foundation that could provide standard item definitions, a single version of transactional truth, and improved data accuracy.

    In this double session, hear how Raimundo led the implementation of the SAP Customer Activity Repository system for The Home Depot Canada running on Google Cloud Platform. Google Cloud will share insights about migrating to Google Cloud Platform and /NSPRO will provide technical insights about preparing for the implementation. These efforts enabled The Home Depot Canada to build a foundation for supporting consumer applications like SAP Omnichannel Article Availability, SAP Omnichannel Promotional Pricing, SAP Promotion Management for Retail and Hybris Marketing.  Additionally, The Home Depot was able to streamline their processing of sales data for improved sales analytics insights, all while leveraging cloud technology.
    • Raimundo Alvarez
      Director IT Merchandising, Finance, Reporting and Analytics, Home Depot
    • Brian Cederborg
      VP Consumer Industries, /N SPRO
    • Paul Young
      Director, SAP Go-to-Market, Google Cloud

    Aligning Processes for Faster Delivery at Whirlpool Corporation

    Thu ·
    Matthew Hunt - GIS Supply Chain Manager, Whirlpool Corporation
    Close Panel
    Thu, Nov 8, 2018 ·

    Aligning Processes for Faster Delivery at Whirlpool Corporation

    Whirlpool is a leading global home appliance company with approximately $21 billion in annual sales, 92,000 employees and 70 manufacturing and technology research centers. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, Jenn-Air, Indesit and other major brand names in nearly every country throughout the world.

    Whirlpool has a global supply base with multiple tiers and long lead times. As demand in production changes Whirlpool needs to remain reactive while at the same time creating a stable signal to our supply chain to ensure inventory costs don’t increase.

    The approach to solving this challenge has been to be have our long lead time suppliers keep stock in a third-party warehouse centrally located to all of our manufacturing facilities. The amount of stock kept in the warehouse is determined by the lead time of the part and forecasted usage. Whirlpool has realized several benefits including better schedule actualization, reduction in expedited shipments, consolidated shipments into production plants, and less variation in the day-to-day supply signal.

    Hear from Matthew how this approach to navigating multiple supplier networks and creating a manufacturing and logistics practice has created more efficient business practices for the business.
    • Matthew Hunt
      GIS Supply Chain Manager, Whirlpool Corporation

    SAP S/4HANA for Central Finance: A Way to Fast-Track Finance Transformation

    Thu ·
    Rakesh Mehta - Principal | Advisory - Consumer Markets - Digital Finance Transformation, PwC Carsten Hilker - Global Solution Owner - S/4 HANA (Central Finance), SAP
    Close Panel
    Thu, Nov 8, 2018 ·

    SAP S/4HANA for Central Finance: A Way to Fast-Track Finance Transformation

    Transformation to SAP S/4HANA Finance can often lead to complexities that are beyond organizations disruption appetite. As a catalyst to S/4 Finance SAP have established the Central finance solution. This is a bridge to allow the benefit of S/4 on your current ECC deployment. See how to transition to on-premise central finance without disrupting the current road map and landscape. The SAP S/4HANA for central finance foundation solution provides a complete view of corporate finance by creating a common reporting structure and centralizing processing of all finance operations.
    • Rakesh Mehta
      Principal | Advisory - Consumer Markets - Digital Finance Transformation, PwC
    • Carsten Hilker
      Global Solution Owner - S/4 HANA (Central Finance), SAP
    12:30 PM - 1:10 PM

    How The Hershey Company is Spreading Goodness Through Digital Transformation

    Thu ·
    Rick Morrison - Hershey Information Services, The Hershey Company
    Close Panel
    Thu, Nov 8, 2018 ·

    How The Hershey Company is Spreading Goodness Through Digital Transformation

    The Hershey Company is one of the largest chocolate manufacturers in the world. Based in Hershey, Pennsylvania its products are made available globally through mega distribution centers with modern technology and management systems.

    So how does such a large and traditional company go about putting the consumer at the forefront of every decision they make?

    Hear from Achim how the Hershey’s team accelerated their digital transformation to achieve deep customer insights by leveraging Virtustream Enterprise Cloud. Achim will share the key challenges they faced and lessons learnt in their quest to; modernize their systems from being highly customized and fragmented, improve their ability to scale to meet demand, and significantly reduce their overall risk.
    • Rick Morrison
      Hershey Information Services, The Hershey Company

    The Future of Merchandising: Merchant-Imagined. AI-Enabled.

    Thu ·
    Sam Richardson - Global Business Architect - Retail Processes, Walgreens Boots Alliance Ryan Blask - Managing Director, Accenture Kristin Howell - Global Vice President, Retail Solution Management, SAP
    Close Panel
    Thu, Nov 8, 2018 ·

    The Future of Merchandising: Merchant-Imagined. AI-Enabled.

    The role of Merchandising is changing.  New technology is reducing time spent on planning and buying administration, applying intelligence to optimize with much greater precision.  This advancement is empowering tomorrow’s digital merchant to do more of what they love: curating unique customer offers, experiences, and engagement across the integrated marketplace.  In this session, Walgreens Boots Alliance’s Sam Richardson and Accenture’s Ryan Blask explore how new solutions from SAP can help transform the middle office and share creative ways to get ahead on defining tomorrow.
    • Sam Richardson
      Global Business Architect - Retail Processes, Walgreens Boots Alliance
    • Ryan Blask
      Managing Director, Accenture
    • Kristin Howell
      Global Vice President, Retail Solution Management, SAP

    Drinking in Digitalization & Disruption: A Generations-Old Business Takes the Lead Amid Shifting Market Dynamics

    Thu ·
    Robert Barrios - Vice-President, IT Shared Services, E. & J. Gallo Winery Nitin Rao - Senior Manager, Deloitte Consulting LLP
    Close Panel
    Thu, Nov 8, 2018 ·

    Drinking in Digitalization & Disruption: A Generations-Old Business Takes the Lead Amid Shifting Market Dynamics

    Growing consumer expectations for individualization and personalization, shifts in regional economics, and changes in global trade policy all have brought disruption for E. & J. Gallo Winery, an 85-year-old vertically integrated enterprise.

    Learn how the company is investing in digital supply chain and cloud technologies to transform its business. This session will take an up-close look at the company’s innovation strategy and how it is leveraging digitalization to make planning processes more flexible and dynamic - to react in real time to changing requirements as well as supply constraints, and to streamline ordering processes for customers. Join us to learn how Gallo’s new digital supply chain capabilities are helping the company manage demand, making manufacturing and logistics execution more agile. Discussion will explore how day-to-day Gallo operations are leveraging digital technologies and cloud-based insights to optimize processes, achieve a new level of business results, and take the lead with innovative business models.
    • Robert Barrios
      Vice-President, IT Shared Services, E. & J. Gallo Winery
    • Nitin Rao
      Senior Manager, Deloitte Consulting LLP
    1:10 PM - 2:30 PM Lunch & Exhibition Viewing
    2:30 PM - 3:00 PM

    Driving Creativity and Innovation for Long-Term Success

    Thu ·
    Beth Pritchard - Advisor to Global Retail Brands including Board Member for Loblaw Companies and e.l.f. Cosmetics, Former Chief Executive Officer of Bath and Body Works, White Barn Candle Company and Victoria's Secret Beauty
    Close Panel
    Thu, Nov 8, 2018 ·

    Driving Creativity and Innovation for Long-Term Success

    Providing an impactful customer experience should be at the heart of everything you do in order to drive success. With over 11 years’ experience taking Bath & Body Works, The White Barn Candle Company and Victoria’s Secret Beauty from small startups to multibillion-dollar brands we kept three points in constant focus. 1 – Deliver an intimate customer experience, 2 – Innovate constantly and ensure the newness translates into meaningful work meeting the customers needs today and tomorrow 3 – let mistakes lead you to the next big idea.

    In this keynote, Beth will share over 28 years of successful leadership views that tests the norm of dealing with mistakes, prioritizing innovation and delivering a new offering that delights your customers. It's time to break the rules around everything you’ve been taught and learn to innovate without constraint.
    • Beth Pritchard
      Advisor to Global Retail Brands including Board Member for Loblaw Companies and e.l.f. Cosmetics, Former Chief Executive Officer of Bath and Body Works, White Barn Candle Company and Victoria's Secret Beauty
    3:00 PM - 3:45 PM

    Revolutionizing the Standard: How Nike is Co-Innovating Industry First Capabilities

    Thu ·
    Stephen Bronson - Sr. Director Strategic Enterprise Capabilities Technology, Nike
    Close Panel
    Thu, Nov 8, 2018 ·

    Revolutionizing the Standard: How Nike is Co-Innovating Industry First Capabilities

    NIKE, Inc., is the world’s leading designer, marketer and distributor of authentic athletic footwear, apparel, equipment and accessories. The Brand’s mission is to bring inspiration and innovation to every athlete* in the world (*if you have a body, you are an athlete). This mission is what drives them to do everything possible to expand human potential.

    Come hear how Nike is delivering innovative capabilities through co-innovation with SAP. By enabling new business models and “out of the box” configuration, they are redefining footwear and apparel supply chain operations and laying the foundation for the future of the industry.
    • Stephen Bronson
      Sr. Director Strategic Enterprise Capabilities Technology, Nike
    3:45 PM - 4:15 PM

    Accelerating the Customer Experience by Thinking Differently

    Thu ·
    Andrea Weiss - Chief Executive Officer, The O Alliance
    Close Panel
    Thu, Nov 8, 2018 ·

    Accelerating the Customer Experience by Thinking Differently

    As human beings, we have a unique ability to compartmentalize. Whether it’s our family, colleagues, departments, or organizations, we always separate them because we think they are different. For us, and the consumers we serve, the value of time is changing dramatically and the expectation for instant gratification is the new consumption model. Consumers have access to information like never before and act based on convenience.  To compete and win the consumers business and loyalty, we need to embrace a new vision of personalization, we need decompartmentalize ourselves and understand that by unpacking our common points and vast differences, we can operate at peak performance.


     

    In this keynote, Andrea Weiss will share her years of experience working with organizations who understood the impact that technology would play on their business and, by understanding the rule that 50 percent of revenue would one day come from non-traditional avenues, have been able to transform to compete in the new complex world.

    • Andrea Weiss
      Chief Executive Officer, The O Alliance
    4:15 PM Conference Concludes
  • "The Customer Experience Innovation Forum is all about helping our customers deliver distinct and memorable experiences to their customers, profitably and at scale."

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    Audra Knight - Vice President - Technology, Macy's
     
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