• Wednesday
    07
    Nov
  • Thursday
    08
    Nov
 
  • 7:30 AM Breakfast & Exhibition Viewing
    8:30 AM Conference Welcome
    WELCOME
    Conference Welcome & Opening
    Matt Laukaitis - SVP and General Manager, NA Consumer Industries, SAP
    8:45 AM
    KEYNOTE
    Bits & Bytes That WILL Disrupt Your Supply Chain
    John S. Phillips - SVP Customer Supply Chain & Global Go-To-Market, PepsiCo
    9:45 AM
    Keynote
    How Customer Insights Helped Drive Down Inventory Costs
    Kevin Reilly - Chief Information Officer, Old World Industries
    10:30 AM
    Keynote
    From Digital Transformation to the Rise of the Intelligent Enterprise
    Lori Mitchell-Keller - Co-President, Industries, SAP
    11:00 AM Refreshments & Exhibition Viewing
    11:45 AM
    TRACK 1
    Protecting the House Through Better Planning
    Dev Desai - Director, Corporate FP&A, Under Armour
    TRACK 2
    Engaging Customers Through Automation at BJ’s
    Suresh Venkataswamy - Director SAP Retail Solutions, BJ’s Wholesale Club
    TRACK 3
    Improving Customer Experience Through Consistency
    Samantha Schroeder - Associate Director of Network Strategy, Tyson Foods & Supriya Thorbole - IT Solution Architect for Enterprise Applications, Tyson Foods
    12:35 PM
    TRACK 1
    Setting the Foundation for Unlimited Growth - How Allbirds Implemented SAP S/4HANA in Under 16 weeks!
    Jeneen Minter - Head of Finance, Allbirds & Sabrina Sigourney - S/4HANA Enterprise Delivery, Blue Marble Consulting
    TRACK 2
    Designing the Future of Wholesale Distribution at Cardinal Health:  Driving Value through Rebates, Chargebacks, and Pricing
    Ed Schaffer - Director, Strategic Planning and Execution, Cardinal Health & Srini Atluri - Manager, Software Engineering, Cardinal Health
    TRACK 3
    Blockchain - From Hype to Reality
    Kurt Wedgewood - NA Blockchain Leader for Retail, Consumer Products, Travel & Transport, IBM & Ron Gilson - CIO, Johnsonville Foods
    1:15 PM Lunch & Exhibition Viewing
    2:15 PM Innovation Awards
    Excellence Awards
    SAP Excellence Awards in Retail, Consumer Products, Wholesale Distribution
    2:30 PM
    Keynote
    Retail with Purpose: Creating Moments That Matter Through Technology
    Jill Standish - Managing Director, Global Retail Industry, Accenture
    3:05 PM
    TRACK 1
    SAP Roadmap – Consumer Products Industry
    Chris Wiesen - Global Director, Sales and Marketing Solution Management, SAP & Harris Fogel - Global Vice President, Consumer Products, SAP
    TRACK 2
    SAP Roadmap – Retail Industry
    Achim Schneider - Global Head of Retail Industry Business Unit, SAP & Kristin Howell - Global Vice President, Retail Solution Management, SAP
    TRACK 3
    SAP Roadmap – Wholesale Distribution Industry
    Magnus Meier - Global Head IBU Wholesale Distribution, SAP
    3:45 PM Refreshments & Exhibition Viewing
    4:30 PM
    Keynote
    Performing in a Stressed-Out World
    Joe Burton - Founder & CEO, Whil Concepts
    5:15 PM Evening Networking Reception
  • 7:30 AM Breakfast & Exhibition Viewing
    Breakfast Session
    Connecting with Humans – The Heart of Consumerism. Let’s Put Smart to Work.
    Jose Hernandez - SAP Omnichannel IMPACT Solution for Retail Leader, IBM & Bill Piotrowski - Service Line Leader & VP, Enterprise Applications NA, IBM
    8:30 AM Conference Welcome
    8:40 AM
    Keynote
    Using Technology to Disrupt and Expand the Gas Station Experience
    Elizabeth Pierce - President, US SE, Applegreen
    9:25 AM
    Keynote
    Delighting our Customers by Standardizing our Core
    John Douglas - Chief Technology Officer, Tory Burch
    10:10 AM Refreshments & Exhibition Viewing
    10:50 AM
    TRACK 1
    A Deep Dive into Delivering an Omnichannel Experience at The Home Depot
    Raimundo Alvarez - Director IT Merchandising, Finance, Reporting and Analytics, Home Depot & Brian Cederborg - VP Consumer Industries, /N SPRO & Paul Young - Director, SAP Go-to-Market, Google Cloud
    TRACK 2
    Deep Dive into Tory Burch’s Successful Transformation
    Shaun Perkinson - VP, Digital Technology, Innovation & Applications, Tory Burch & Kangan Gogia - Sr. Director, Enterprise Systems, Supply Chain APPS, Tory Burch
    TRACK 3
    Optimizing the Complete Omnichannel Retail Process Lifecycle to Improve the Customer Shopping Experience
    11:40 AM
    TRACK 1
    A Deep Dive into Delivering an Omnichannel Experience at The Home Depot
    Raimundo Alvarez - Director IT Merchandising, Finance, Reporting and Analytics, Home Depot & Brian Cederborg - VP Consumer Industries, /N SPRO & Paul Young - Director, SAP Go-to-Market, Google Cloud
    TRACK 2
    Aligning Processes for Faster Delivery at Whirlpool Corporation
    Matthew Hunt - GIS Supply Chain Manager, Whirlpool Corporation
    TRACK 3
    SAP S/4HANA for Central Finance: A Way to Fast-Track Finance Transformation
    Rakesh Mehta - Principal | Advisory - Consumer Markets - Digital Finance Transformation, PwC & Carsten Hilker - Global Solution Owner - S/4 HANA (Central Finance), SAP
    12:30 PM
    TRACK 1
    How The Hershey Company is Spreading Goodness through Digital Transformation
    Rick Morrison - Hershey Information Services, The Hershey Company
    TRACK 2
    How an SAP Transformation Helped Deal with Rapid Growth and Enhanced Customer Experience
    Brian Manahan - VP of Lean Management, SeneGence
    TRACK 3
    Drinking in Digitalization and Disruption: A Generations-old Business Takes the Lead amid Shifting Market Dynamics
    Robert Barrios - Vice-President, IT Shared Services, E. & J. Gallo Winery & Srivats Srinivasan - Principal, Deloitte Consulting LLP
    1:10 PM Lunch & Exhibition Viewing
    2:00 PM Innovation Awards
    Excellence Awards
    SAP Excellence Awards in Retail, Consumer Products, Wholesale Distribution
    2:15 PM
    Keynote
    Driving Creativity and Innovation for Long-Term Success
    Beth Pritchard - Advisor to Global Retail Brands including Board Member for Loblaw Companies and e.l.f. Cosmetics, Former CEO of Bath and Body Works, White Barn Candle Company and Victoria's Secret Beauty
    3:00 PM
    Keynote
    Revolutionizing the Standard: How Nike is Co-Innovating Industry First Capabilities
    Nick Athanasakos - VP Strategic Enterprise Capabilities, Nike
    3:45 PM
    Closing Panel
    So What Does it All Mean?
    4:15 PM Conference Concludes
×
 

keynote:
Conference Welcome & Opening

 
Nov 07 2018, 8:30 AM Conference Welcome
 

The world is changing at an ever-increasing pace and many of the traditional industry lines between consumer products, wholesale distribution and retail are blurring. Which is why SAP, in collaboration with the consumer industries community, is delighted to bring everyone together for a 2-day forum to focus on unique industry challenges, share best practice solutions, and celebrate customer successes.

 

Matt Laukaitis
SVP and General Manager, NA Consumer Industries, SAP
 
 

keynote:
Bits & Bytes That WILL Disrupt Your Supply Chain

 
Nov 07 2018, 8:45 AM
 

Every week we read news articles, tweets or blogs about new technologies that have the potential to disrupt our business and personal lives in profound ways. Many of these new technologies are impacting the CPG industry and dramatically changing the way consumers research and shop for products. These changes are also impacting CPG supply chains and the methods in which manufacturers and retailers get their goods to market. The digital revolution before us presents enormous opportunities and challenges across the end-to-end consumer value chain.

John S. Phillips, SVP of Customer Supply Chain & Global Go-To-Market for PepsiCo, will share his perspective and insights on some of the technologies that have the greatest potential to drive dramatic change across the CPG consumer value chain. These technologies include augmented reality, smart shelves, autonomous in-store robots, wearables, image recognition, self-driving vehicles, IoT devices, drones and many others. Please join John for an exciting and thought-provoking session exploring how industry leaders can leverage these technologies to be at the forefront of driving transformational change in their organizations.

 

John S. Phillips
SVP Customer Supply Chain & Global Go-To-Market, PepsiCo
 
 

keynote:
How Customer Insights Helped Drive Down Inventory Costs

 
Nov 07 2018, 9:45 AM
 

Over the course of 45 years, Old World Industries has transformed from a small chemical trading company into a multi-billion dollar global powerhouse for the automotive, chemical, and agricultural industries. Today the company manages over a dozen leading consumer and commercial brands across 60 countries.

With a desire to continue driving strong growth while operating in a world where technology is reinventing customer expectations, Old World Industries had to make some defining decisions. They either hired more staff or invested in technology to drive customer insights and efficiencies in critical business areas like planning, inventory management and integrated supply chain management.

Hear how Old World Industries harnessed technologies that allowed them to better anticipate customer needs and reduce inventory costs by up 50%. Also hear about the insights Sameer and the Old World Industries team gained around changing the hearts and minds of their staff and getting them to embrace the new normal in a highly competitive industry.

 

Kevin Reilly
Chief Information Officer, Old World Industries
 
 

keynote:
From Digital Transformation to the Rise of the Intelligent Enterprise

 
Nov 07 2018, 10:30 AM
 

Change is rocking your world. In the enterprise, the shift to the cloud is accelerating. Intelligent technologies and services are creating unprecedented opportunities in every industry. Your customers are expecting much more of you and the financial markets are ready to punish any shortfalls. Even competitors aren’t standing still, they’re swooping in from familiar and unanticipated places. All the while, you’re asked to pursue innovation and efficiency; to protect the core yet explore next generation processes; to seek fresh and contextually relevant insights without drowning in data. Actually, these swirling pressures represent a generational opportunity in disguise. In this keynote, find out how SAP’s Intelligent Enterprise supports new growth models efficiently by maximizing the value of your data assets and insights while connecting the business end-to-end.  Discover the reality and potential of the Intelligent Enterprise as it empowers your employees, delights customers, and helps you operate with greater agility and visibility.

 

Lori Mitchell-Keller
Co-President, Industries, SAP
 
 

talk:
Protecting the House Through Better Planning

 
Nov 07 2018, 11:45 AM
 

Under Armour is an American apparel company based in Baltimore that operates globally and has revenue of around USD5B. Under Armour manufactures footwear, sports, and casual apparel and is the originator of performance clothing.

Given the scale, complexity and highly competitive nature of its business Under Armour needed access to real time insights. To achieve this level of agility they needed to dramatically reduce the complexity associated with maintaining master data in multiple systems.

Hear how Dev and the Under Armour team have leveraged tools like BPC Optimized for S/4HANA to provide greater transparency and agility. As a result they now have broader insight into profitability, better allocation of capital expenditure in line with corporate growth and necessity, and near real-time consolidations.

 

Dev Desai
Director, Corporate FP&A, Under Armour
 
 

talk:
Engaging Customers Through Automation at BJ’s

 
Nov 07 2018, 11:45 AM
 

BJ’s Wholesale Club is a leading operator of membership warehouse clubs in the Eastern United States. The company currently operates over 215 clubs, 135 gas stations, has over 5 million members, and generates revenue of $12.5B.

Given BJ’s business model they had a real need to optimize promotions management. They needed to transform from a series of manual and time-consuming processes that robbed significant time and created a “hunt and peck” approach, to a standardized and technology enabled approach where critical information was provided to the right people at the right time in the process.

Hear how BJ’s implemented SAP Promotion Management for Retail (PMR), how it enabled better offer creation and prepared them for advertising. By creating streamlined and standardized marketing processes and automating the integration to vendor funding this project saved the promotions team significant time.

 

Suresh Venkataswamy
Director SAP Retail Solutions, BJ’s Wholesale Club
 
 

talk:
Improving Customer Experience Through Consistency

 
Nov 07 2018, 11:45 AM
 

As the world's second largest processor and marketer of chicken, beef, and pork, and a company continuing to grow through acquisition, Tyson Foods reached a point where to improve their customer experience they needed to perform the “same tasks the same way”. Easy to say and hard to do when you’re trying to move away from long established ways and legacy systems while integrating acquired companies with their own ways.

Hear how the Tyson team is embracing an already complex situation, which is further complicated by a business model change to a regional distribution model, and how they’re adopting best in class business processes enabled through SAP S/4HANA and SAP Integrated Business Planning. Their implementation includes the following IBP modules - Demand, Supply, S&OP, Inventory Optimization and Control Tower. Also hear how they’ve dealt with all of the associated challenges like functionality gaps, risk mitigations and cultural change associated with the Supply Planning solution.

 

Samantha Schroeder
Associate Director of Network Strategy, Tyson Foods
 
 
Supriya Thorbole
IT Solution Architect for Enterprise Applications, Tyson Foods
 
 

talk:
Setting the Foundation for Unlimited Growth - How Allbirds Implemented SAP S/4HANA in Under 16 weeks!

 
Nov 07 2018, 12:35 PM
 

Allbirds is a San Francisco-based startup making shoes using renewable, sustainable materials. Their first shoe, the Wool Runner, is made from New Zealand superfine merino wool. They followed this with models made from eucalyptus tree fiber and a bio-foam made from sugarcane.

As a fast-growing omni-channel retail start up and disruptor, moving to the SAP S/4HANA Retail Merchandise Management solution has enabled Allbirds to track value with surgical precision. Allbirds can monitor global supply chain activities and inventory and analyze its business performance across many key cross sections.

Hear how Jeneen and the extended team were able to implement SAP S/4HANA in the cloud in less than 16 weeks! Allbirds went live in 15.2 weeks, ahead of Black Friday 2017 and began realizing ROI immediately. In undertaking this transformative project Jeneen has laid the foundation to support Allbirds ambitious growth.

 

Jeneen Minter
Head of Finance, Allbirds
 
 
Sabrina Sigourney
S/4HANA Enterprise Delivery, Blue Marble Consulting
 
 

talk:
Designing the Future of Wholesale Distribution at Cardinal Health:  Driving Value through Rebates, Chargebacks, and Pricing

 
Nov 07 2018, 12:35 PM
 

Cardinal Health is a global, integrated healthcare services and products company with approximately 50,000 employees in nearly 60 countries and ranks among the top 25 on the Fortune 500. Cardinal Health provides clinically-proven medical products and pharmaceuticals that enhance supply chain efficiency from hospital to home.

A key set of business processes that enable Cardinal Health’s customer experience relate to supplier rebates, customer rebates, chargebacks, pricing and deal management. Previously these processes were fragmented and run on a variety of legacy systems with aging infrastructure.

Hear how Cardinal Health streamlined their business processes and implemented SAP Incentive Administration and Paybacks and Chargebacks by Vistex, a single system to calculate, bill, and collect supplier rebates and chargebacks. Learn more about how their implementation supports a broader organizational approach to simplify functionalities in financial platforms, purchasing and inventory and provide an exceptional customer experience through supply chain efficiency.

 

Ed Schaffer
Director, Strategic Planning and Execution, Cardinal Health
 
 
Srini Atluri
Manager, Software Engineering, Cardinal Health
 
 

panel-discussion:
Blockchain - From Hype to Reality

 
Nov 07 2018, 12:35 PM
 

Divide and conquer! This old adage has new context in today’s world of fast moving data and increasing supply chain complexity. Enter – blockchain. Consumers expect to know when and where a product will be delivered, while companies are incessantly looking at ways to increase customer satisfaction and lower costs.

The introduction of blockchain presents many questions. How do I feed information about in-store behaviors into my supply chain to optimize inventory decisions? How do I use digital advertising to deliver the right message to the right customer at the right time allowing more clarity of demand? These questions are more efficiently answered with input from an entire network, not just an individual company.

Hosted by SAP and IBM this panel session will navigate the opportunities and complexities associated with blockchain. The panel will feature two customers who are harnessing blockchain technology and translating the hype into reality.

 

Kurt Wedgewood
NA Blockchain Leader for Retail, Consumer Products, Travel & Transport, IBM
 
 
Ron Gilson
CIO, Johnsonville Foods
 
 

talk:
SAP Excellence Awards in Retail, Consumer Products, Wholesale Distribution

 
Nov 07 2018, 2:15 PM Innovation Awards
 

The SAP Excellence Awards give rightful recognition to the innovative and inspiring work that our customers do with technology. Nominations and voting are open to customers, partners and SAP employees alike to maximize the exposure of these industry pioneers. Voting will open shortly.

 

keynote:
Retail with Purpose: Creating Moments That Matter Through Technology

 
Nov 07 2018, 2:30 PM
 

After a wave of unprecedented disruption, many retailers and consumer companies have been rethinking how they can succeed and asking themselves fundamental questions to define what purpose they serve in customers’ lives today. A clearly defined purpose can differentiate a company and help them better connect with their customers. It can also guide companies on how to organize and operate differently to positively impact the bottom line.

Technology gives all companies in consumer industries a new opportunity to shape offerings that connect with customers in more meaningful, relevant ways. Companies with a clearly defined purpose will use innovation to reimagine offerings and create an integrated web of services that gives consumers the products and experiences they want, when they want them.  Accenture’s Global Retail Industry Managing Director Jill Standish explores how companies can redefine their purpose and use technology to better connect with customers and realign their business.

 

Jill Standish
Managing Director, Global Retail Industry, Accenture
 
 

talk:
SAP Roadmap – Consumer Products Industry

 
Nov 07 2018, 3:05 PM
 

Companies today are planning their digital journey: transforming business models, re-engineering business processes, and re-imagining work. This session reviews recent innovations, planned innovations, solution direction, and solution vision for products and lines of business relevant to the consumer products industry. SAP road maps highlight innovations that may help you plan and implement your digital journey. Topics such as Transformation Navigator, Solution Explorer, Innovation Discovery and other related topics will also be presented. This session is designed to expose both Business and IT professionals to current and future innovation.

 

Chris Wiesen
Global Director, Sales and Marketing Solution Management, SAP
 
 
Harris Fogel
Global Vice President, Consumer Products, SAP
 
 

talk:
SAP Roadmap – Retail Industry

 
Nov 07 2018, 3:05 PM
 

Learn about the latest planned innovations from the SAP Retail team and how the Intelligent Enterprise comes to life through the SAP Retail solution portfolio. This session will provide an overview of the latest Retail, cloud, and machine learning offerings currently being developed. It will also allow customers to understand the vision for the Intelligent Enterprise in Retail, learn about the latest innovation strategy for our Retail Solution development, and hear about upcoming solution capabilities and product roadmaps.

 

Achim Schneider
Global Head of Retail Industry Business Unit, SAP
 
 
Kristin Howell
Global Vice President, Retail Solution Management, SAP
 
 

talk:
SAP Roadmap – Wholesale Distribution Industry

 
Nov 07 2018, 3:05 PM
 

Today’s competitive markets demand that wholesale distributors evolve more quickly, become more efficient, and provide memorable customer experiences. For decades, distributors have thrived primarily on great existing customer relationships. But in the new millennium, simply breaking bulk and having great relationships are not enough. Today we are discussing whether Wholesale can survive in this market and we believe the answer is yes. But the business will be a different one in the years to come and the focus is shifting towards new solutions like new sales force tools, omni-channel commerce and predictive models to anticipate demand and service customers with a large bandwidth of tailored offers.

 

Magnus Meier
Global Head IBU Wholesale Distribution, SAP
 
 

keynote:
Performing in a Stressed-Out World

 
Nov 07 2018, 4:30 PM
 

Coping in today’s world of increasing customer expectations and technology-led disruption is one thing. Embracing all of this change and optimizing your professional performance is another.

Join Joe Burton, author of the bestselling book, Creating Mindful Leaders, and founder of Whil for a fun, inspiring and interactive session on managing stress, disruption and change. Learn how to overcome the natural deficiencies of the brain and takeaway easy, repeatable emotional intelligence and mindfulness techniques to reduce stress and build resilience for high performance.

Attendees will receive a copy off Joe’s new book.

 

Joe Burton
Founder & CEO, Whil Concepts
 
 

talk:
Connecting with Humans – The Heart of Consumerism. Let’s Put Smart to Work.

 
Nov 08 2018, 7:30 AM Breakfast & Exhibition Viewing
 

Consumerism has always been emotional. As stories about “digital transformation” pervade our Twitter feeds, we must not forget that the bits and bytes of the latest technologies won’t alone create a meaningful bond with shoppers. Technology must serve a larger purpose.

Human needs around self-expression, respect of time, control over their own journey offer retailers, brands and wholesale distribution the opportunity to build a stronger bond with shoppers. But, to address these evolving customer demands requires businesses to retrain their people, process, and technology. The IBM Global Business Services Consumer Retail team looks forward to facilitating a conversation for senior business leaders about how to leverage SAP and new supporting technologies to solidify the customer as your North Star, and how this clarity of purpose can provide the connective tissue for business and IT teams to more seamlessly work together towards a common goal.

 

Jose Hernandez
SAP Omnichannel IMPACT Solution for Retail Leader, IBM
 
 
Bill Piotrowski
Service Line Leader & VP, Enterprise Applications NA, IBM
 
 

keynote:
Using Technology to Disrupt and Expand the Gas Station Experience

 
Nov 08 2018, 8:40 AM
 

From opening its first service station in 1992 in Dublin, Ireland, Applegreen has expanded to 366 service stations and employs over 4,900 people across Ireland, the UK and the US. Core to Applegreen’s success has been a brand promise of high quality - good value retail and food offerings, including its ‘low fuel prices, always’ promise and 100% traceable and quality assured fuel.

When Applegreen entered the US market in 2014, it established 6 service stations with the intent of ‘starting slowly and thus learning the US market’. Having done so, the company is now in a growth phase and is using cloud-based technologies to increase operational efficiencies, better forecast and merchandise food and fuel, and in the process redefine the customer experience.

Hear how Elizabeth is using her European insights and technology to enhance the traditional gas station experience in the US and build it out to deliver a more comprehensive retail offering for the consumer. In doing so Elizabeth and her team are using data and analytics to drive operational efficiencies that enable Applegreen to scale at speed.

 

Elizabeth Pierce
President, US SE, Applegreen
 
 

keynote:
Delighting our Customers by Standardizing our Core

 
Nov 08 2018, 9:25 AM
 

Recently, Tory Burch embarked on an ambitious journey to unify their customer experience and provide an integrated omni-channel foundation, moving away from a siloed and fragmented ecosystem. To gain speed, efficiencies, and integrity in data, the team focused on standardizing the Retail Back Office processes and simplifying POS processes through a set of pre-configured templates.

Hear how John lead this project, how he resisted the usual temptation to customize business processes, and how he was able to implement SAP S/4 HANA Retail in just 16 weeks using SAP Activate methodology to deliver key business outcomes.

Their new S/4 platform ensures customers can get the right product in the right place at the right time. It ensures inventory transparency, accuracy, optimization, and cost reductions. Most importantly, it’s a foundation that’s allowing Tory Burch to focus on unifying and simplifying the customer interface, both online and offline, differentiating their brand further.

 

John Douglas
Chief Technology Officer, Tory Burch
 
 

talk:
A Deep Dive into Delivering an Omnichannel Experience at The Home Depot

 
Nov 08 2018, 10:50 AM
 

The Home Depot is the world’s largest home improvement retailer with over 100 billion dollars in revenue.  This top line number is generated through 2,285 stores in the US, Canada and Mexico and over 1 million items online.

With a business of this scale and complexity The Home Depot realized that to meet its omnichannel customer experience objectives it would need a strong foundation that could provide standard item definitions, a single version of transactional truth, and improved data accuracy.

In this double session, hear how Raimundo led the implementation of the SAP Customer Activity Repository system for The Home Depot Canada running on Google Cloud Platform. Google Cloud will share insights about migrating to Google Cloud Platform and /NSPRO will provide technical insights about preparing for the implementation. These efforts enabled The Home Depot Canada to build a foundation for supporting consumer applications like SAP Omnichannel Article Availability, SAP Omnichannel Promotional Pricing, SAP Promotion Management for Retail and Hybris Marketing.  Additionally, The Home Depot was able to streamline their processing of sales data for improved sales analytics insights, all while leveraging cloud technology.

 

Raimundo Alvarez
Director IT Merchandising, Finance, Reporting and Analytics, Home Depot
 
 
Brian Cederborg
VP Consumer Industries, /N SPRO
 
 
Paul Young
Director, SAP Go-to-Market, Google Cloud
 
 

talk:
Deep Dive into Tory Burch’s Successful Transformation

 
Nov 08 2018, 10:50 AM
 

If you attended John’s Keynote and are eager to hear more of the “how” around Tory Burch’s successful SAP S/4HANA implementation, then this session is not to be missed.

In this presentation John will share more detail around the fit to standard approach of transformation and how it led the company to achieving greater speed and quality of data. Key outcomes have been streamlined business processes, improved inventory planning, a simplified IT landscape, and most importantly better and faster decision making.

Tory Burch knows technology is a key driver for the growth and success and is using it as the next frontier to meet the needs of its customers. This presentation is all about the successes, gotcha’s and measurable benefits being experienced post implementation.

 

Shaun Perkinson
VP, Digital Technology, Innovation & Applications, Tory Burch
 
 
Kangan Gogia
Sr. Director, Enterprise Systems, Supply Chain APPS, Tory Burch
 
 

talk:
Optimizing the Complete Omnichannel Retail Process Lifecycle to Improve the Customer Shopping Experience

 
Nov 08 2018, 10:50 AM
 

In order to create a seamless shopping experience a simple and intuitive point system and set of business processes are required. Hear how a leading European based global apparel company implemented a comprehensive POS solution to ensure they optimized the customer experience through the entire customer decision making process. Today they run this solution in 2,600 stores and have experienced improvements in customer engagement and satisfaction by enabling sales associates with the right tools.

In this presentation we will walk though how we linked our store POS system to AFS, HR, FI, BW and CAR on HANA in order to match back end business processes with the front end customer experience.

 

talk:
A Deep Dive into Delivering an Omnichannel Experience at The Home Depot

 
Nov 08 2018, 11:40 AM
 

The Home Depot is the world’s largest home improvement retailer with over 100 billion dollars in revenue.  This top line number is generated through 2,285 stores in the US, Canada and Mexico and over 1 million items online.

With a business of this scale and complexity The Home Depot realized that to meet its omnichannel customer experience objectives it would need a strong foundation that could provide standard item definitions, a single version of transactional truth, and improved data accuracy.

In this double session, hear how Raimundo led the implementation of the SAP Customer Activity Repository system for The Home Depot Canada running on Google Cloud Platform. Google Cloud will share insights about migrating to Google Cloud Platform and /NSPRO will provide technical insights about preparing for the implementation. These efforts enabled The Home Depot Canada to build a foundation for supporting consumer applications like SAP Omnichannel Article Availability, SAP Omnichannel Promotional Pricing, SAP Promotion Management for Retail and Hybris Marketing.  Additionally, The Home Depot was able to streamline their processing of sales data for improved sales analytics insights, all while leveraging cloud technology.

 

Raimundo Alvarez
Director IT Merchandising, Finance, Reporting and Analytics, Home Depot
 
 
Brian Cederborg
VP Consumer Industries, /N SPRO
 
 
Paul Young
Director, SAP Go-to-Market, Google Cloud
 
 

talk:
Aligning Processes for Faster Delivery at Whirlpool Corporation

 
Nov 08 2018, 11:40 AM
 

Whirlpool is a leading global home appliance company with approximately $21 billion in annual sales, 92,000 employees and 70 manufacturing and technology research centers. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, Jenn-Air, Indesit and other major brand names in nearly every country throughout the world.

Whirlpool has a global supply base with multiple tiers and long lead times. As demand in production changes Whirlpool needs to remain reactive while at the same time creating a stable signal to our supply chain to ensure inventory costs don’t increase.

The approach to solving this challenge has been to be have our long lead time suppliers keep stock in a third-party warehouse centrally located to all of our manufacturing facilities. The amount of stock kept in the warehouse is determined by the lead time of the part and forecasted usage. Whirlpool has realized several benefits including better schedule actualization, reduction in expedited shipments, consolidated shipments into production plants, and less variation in the day-to-day supply signal.

Hear from Matthew how this approach to navigating multiple supplier networks and creating a manufacturing and logistics practice has created more efficient business practices for the business.

 

Matthew Hunt
GIS Supply Chain Manager, Whirlpool Corporation
 
 

talk:
SAP S/4HANA for Central Finance: A Way to Fast-Track Finance Transformation

 
Nov 08 2018, 11:40 AM
 

Transformation to SAP S/4HANA Finance can often lead to complexities that are beyond organizations disruption appetite. As a catalyst to S/4 Finance SAP have established the Central finance solution. This is a bridge to allow the benefit of S/4 on your current ECC deployment. See how to transition to on-premise central finance without disrupting the current road map and landscape. The SAP S/4HANA for central finance foundation solution provides a complete view of corporate finance by creating a common reporting structure and centralizing processing of all finance operations.

 

Rakesh Mehta
Principal | Advisory - Consumer Markets - Digital Finance Transformation, PwC
 
 
Carsten Hilker
Global Solution Owner - S/4 HANA (Central Finance), SAP
 
 

talk:
How The Hershey Company is Spreading Goodness through Digital Transformation

 
Nov 08 2018, 12:30 PM
 

The Hershey Company is one of the largest chocolate manufacturers in the world. Based in Hershey, Pennsylvania its products are made available globally through mega distribution centers with modern technology and management systems.

So how does such a large and traditional company go about putting the consumer at the forefront of every decision they make?

Hear from Achim how the Hershey’s team accelerated their digital transformation to achieve deep customer insights by leveraging Virtustream Enterprise Cloud. Achim will share the key challenges they faced and lessons learnt in their quest to; modernize their systems from being highly customized and fragmented, improve their ability to scale to meet demand, and significantly reduce their overall risk.

 

Rick Morrison
Hershey Information Services, The Hershey Company
 
 

talk:
How an SAP Transformation Helped Deal with Rapid Growth and Enhanced Customer Experience

 
Nov 08 2018, 12:30 PM
 

SeneGence is a privately-owned network marketing company that is in the business of developing and selling personal care products through an independent sales network. In April 1999, SeneGence started with LipSense Long-Lasting Liquid Lip Color as its premier product and now has a complete line of long-lasting cosmetic colors and anti-aging skincare products as well as accessories and boutique items.

As Senegence evolved it had to deal with supporting rapid and sustained growth. It needed to scale back-office capabilities quickly without adversely affecting the customer experience. In fact, the goal was to establish infrastructure that would actually improve the customer experience.

Hear from Brian how SAP helped ease the growing pains while enabling the agility and flexibility needed to deliver the desired customer experience. Hear how this successful SAP S/4HANA transformation, accelerated international distribution and expansion, and facilitated the implementation of automation and process optimization which reduced manual tasks and errors between distributed systems. And hear how all of this was achieved in just eight months.

 

Brian Manahan
VP of Lean Management, SeneGence
 
 

talk:
Drinking in Digitalization and Disruption: A Generations-old Business Takes the Lead amid Shifting Market Dynamics

 
Nov 08 2018, 12:30 PM
 

Growing consumer expectations for individualization and personalization, shifts in regional economics, and changes in global trade policy all have brought disruption for E. & J. Gallo Winery, an 85-year-old vertically integrated enterprise.

Learn how the company is investing in digital supply chain and cloud technologies to transform its business. This session will take an up-close look at the company’s innovation strategy and how it is leveraging digitalization to make planning processes more flexible and dynamic - to react in real time to changing requirements as well as supply constraints, and to streamline ordering processes for customers. Join us to learn how Gallo’s new digital supply chain capabilities are helping the company manage demand, making manufacturing and logistics execution more agile. Discussion will explore how day-to-day Gallo operations are leveraging digital technologies and cloud-based insights to optimize processes, achieve a new level of business results, and take the lead with innovative business models.

 

Robert Barrios
Vice-President, IT Shared Services, E. & J. Gallo Winery
 
 
Srivats Srinivasan
Principal, Deloitte Consulting LLP
 
 

talk:
SAP Excellence Awards in Retail, Consumer Products, Wholesale Distribution

 
Nov 08 2018, 2:00 PM Innovation Awards
 

The SAP Excellence Awards give rightful recognition to the innovative and inspiring work that our customers do with technology. Nominations and voting are open to customers, partners and SAP employees alike to maximize the exposure of these industry pioneers. Voting will open shortly.

 

keynote:
Driving Creativity and Innovation for Long-Term Success

 
Nov 08 2018, 2:15 PM
 

Providing an impactful customer experience should be at the heart of everything you do in order to drive success. With over 11 years’ experience taking Bath & Body Works, The White Barn Candle Company and Victoria’s Secret Beauty from small startups to multibillion-dollar brands we kept three points in constant focus. 1 – Deliver an intimate customer experience, 2 – Innovate constantly and ensure the newness translates into meaningful work meeting the customers needs today and tomorrow 3 – let mistakes lead you to the next big idea.

In this keynote, Beth will share over 28 years of successful leadership views that tests the norm of dealing with mistakes, prioritizing innovation and delivering a new offering that delights your customers. It's time to break the rules around everything you’ve been taught and learn to innovate without constraint.

 

Beth Pritchard
Advisor to Global Retail Brands including Board Member for Loblaw Companies and e.l.f. Cosmetics, Former CEO of Bath and Body Works, White Barn Candle Company and Victoria's Secret Beauty
 
 

talk:
Revolutionizing the Standard: How Nike is Co-Innovating Industry First Capabilities

 
Nov 08 2018, 3:00 PM
 

NIKE, Inc., is the world’s leading designer, marketer and distributor of authentic athletic footwear, apparel, equipment and accessories. The Brand’s mission is to bring inspiration and innovation to every athlete* in the world (*if you have a body, you are an athlete). This mission is what drives them to do everything possible to expand human potential.

Come hear how Nike is delivering innovative capabilities through co-innovation with SAP. By enabling new business models and “out of the box” configuration, they are redefining footwear and apparel supply chain operations and laying the foundation for the future of the industry.

 

Nick Athanasakos
VP Strategic Enterprise Capabilities, Nike
 
 

panel-discussion:
So What Does it All Mean?

 
Nov 08 2018, 3:45 PM
 

Having spent two days together delving into various aspects associated with delivering a memorable customer experience what have we learnt, what can we takeaway, and how can we continue to help each other?

Honing your customer experience is a dynamic journey that requires the integration of people, process and technology. Get it right and it’s exceptional, get it wrong it’s disappointing at best.

So what have been the key observations and takeaways? Where and how can you get help? Who can help? How can you stay connected and help each other?

Hosted by SAP this closing panel of customers will reflect on their Forum experience with each member sharing their key observations and insights.

 

  • "The Customer Experience Innovation Forum is all about helping our customers deliver distinct and memorable experiences to their customers, profitably and at scale."

    Matt Laukaitis - Senior Vice President and General Manager, NA Consumer Industries, SAP
     
  • "I love the conference, the ability to network with industry peers and speak one to one with SAP experts. The interaction is amazing."

    Audra Knight - Vice President - Technology, Macy's
     
  • "There is no better forum to share industry specific successes and challenges, and connect into the broader community for solutions."

    Steve Hatcher - President, Retail and Wholesale, /N SPRO
     
  • "The Eventful Conferences experience is highly personalized and drives value for everyone in attendance."

    Ambrosia Vertesi - Vice President People, Duo Security
     
 
 

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MY AGENDA

 
 

 


Retrieving Your Agenda
 

Bits & Bytes That WILL Disrupt Your Supply Chain

Every week we read news articles, tweets or blogs about new technologies that have the potential to disrupt our business and personal lives in profound ways. Many of these new technologies are impacting the CPG industry and dramatically changing the way consumers research and shop for products. These changes are also impacting CPG supply chains and the methods in which manufacturers and retailers get their goods to market. The digital revolution before us presents enormous opportunities and challenges across the end-to-end consumer value chain.

John S. Phillips, SVP of Customer Supply Chain & Global Go-To-Market for PepsiCo, will share his perspective and insights on some of the technologies that have the greatest potential to drive dramatic change across the CPG consumer value chain. These technologies include augmented reality, smart shelves, autonomous in-store robots, wearables, image recognition, self-driving vehicles, IoT devices, drones and many others. Please join John for an exciting and thought-provoking session exploring how industry leaders can leverage these technologies to be at the forefront of driving transformational change in their organizations.

How Customer Insights Helped Drive Down Inventory Costs

Over the course of 45 years, Old World Industries has transformed from a small chemical trading company into a multi-billion dollar global powerhouse for the automotive, chemical, and agricultural industries. Today the company manages over a dozen leading consumer and commercial brands across 60 countries.

With a desire to continue driving strong growth while operating in a world where technology is reinventing customer expectations, Old World Industries had to make some defining decisions. They either hired more staff or invested in technology to drive customer insights and efficiencies in critical business areas like planning, inventory management and integrated supply chain management.

Hear how Old World Industries harnessed technologies that allowed them to better anticipate customer needs and reduce inventory costs by up 50%. Also hear about the insights Sameer and the Old World Industries team gained around changing the hearts and minds of their staff and getting them to embrace the new normal in a highly competitive industry.

From Digital Transformation to the Rise of the Intelligent Enterprise

Change is rocking your world. In the enterprise, the shift to the cloud is accelerating. Intelligent technologies and services are creating unprecedented opportunities in every industry. Your customers are expecting much more of you and the financial markets are ready to punish any shortfalls. Even competitors aren’t standing still, they’re swooping in from familiar and unanticipated places. All the while, you’re asked to pursue innovation and efficiency; to protect the core yet explore next generation processes; to seek fresh and contextually relevant insights without drowning in data. Actually, these swirling pressures represent a generational opportunity in disguise. In this keynote, find out how SAP’s Intelligent Enterprise supports new growth models efficiently by maximizing the value of your data assets and insights while connecting the business end-to-end.  Discover the reality and potential of the Intelligent Enterprise as it empowers your employees, delights customers, and helps you operate with greater agility and visibility.

Protecting the House Through Better Planning

Under Armour is an American apparel company based in Baltimore that operates globally and has revenue of around USD5B. Under Armour manufactures footwear, sports, and casual apparel and is the originator of performance clothing.

Given the scale, complexity and highly competitive nature of its business Under Armour needed access to real time insights. To achieve this level of agility they needed to dramatically reduce the complexity associated with maintaining master data in multiple systems.

Hear how Dev and the Under Armour team have leveraged tools like BPC Optimized for S/4HANA to provide greater transparency and agility. As a result they now have broader insight into profitability, better allocation of capital expenditure in line with corporate growth and necessity, and near real-time consolidations.

Engaging Customers Through Automation at BJ’s

BJ’s Wholesale Club is a leading operator of membership warehouse clubs in the Eastern United States. The company currently operates over 215 clubs, 135 gas stations, has over 5 million members, and generates revenue of $12.5B.

Given BJ’s business model they had a real need to optimize promotions management. They needed to transform from a series of manual and time-consuming processes that robbed significant time and created a “hunt and peck” approach, to a standardized and technology enabled approach where critical information was provided to the right people at the right time in the process.

Hear how BJ’s implemented SAP Promotion Management for Retail (PMR), how it enabled better offer creation and prepared them for advertising. By creating streamlined and standardized marketing processes and automating the integration to vendor funding this project saved the promotions team significant time.

Improving Customer Experience Through Consistency

As the world's second largest processor and marketer of chicken, beef, and pork, and a company continuing to grow through acquisition, Tyson Foods reached a point where to improve their customer experience they needed to perform the “same tasks the same way”. Easy to say and hard to do when you’re trying to move away from long established ways and legacy systems while integrating acquired companies with their own ways.

Hear how the Tyson team is embracing an already complex situation, which is further complicated by a business model change to a regional distribution model, and how they’re adopting best in class business processes enabled through SAP S/4HANA and SAP Integrated Business Planning. Their implementation includes the following IBP modules - Demand, Supply, S&OP, Inventory Optimization and Control Tower. Also hear how they’ve dealt with all of the associated challenges like functionality gaps, risk mitigations and cultural change associated with the Supply Planning solution.

Setting the Foundation for Unlimited Growth - How Allbirds Implemented SAP S/4HANA in Under 16 weeks!

Allbirds is a San Francisco-based startup making shoes using renewable, sustainable materials. Their first shoe, the Wool Runner, is made from New Zealand superfine merino wool. They followed this with models made from eucalyptus tree fiber and a bio-foam made from sugarcane.



As a fast-growing omni-channel retail start up and disruptor, moving to the SAP S/4HANA Retail Merchandise Management solution has enabled Allbirds to track value with surgical precision. Allbirds can monitor global supply chain activities and inventory and analyze its business performance across many key cross sections.



Hear how Jeneen and the extended team were able to implement SAP S/4HANA in the cloud in less than 16 weeks! Allbirds went live in 15.2 weeks, ahead of Black Friday 2017 and began realizing ROI immediately. In undertaking this transformative project Jeneen has laid the foundation to support Allbirds ambitious growth.

Designing the Future of Wholesale Distribution at Cardinal Health:  Driving Value through Rebates, Chargebacks, and Pricing

Cardinal Health is a global, integrated healthcare services and products company with approximately 50,000 employees in nearly 60 countries and ranks among the top 25 on the Fortune 500. Cardinal Health provides clinically-proven medical products and pharmaceuticals that enhance supply chain efficiency from hospital to home.

A key set of business processes that enable Cardinal Health’s customer experience relate to supplier rebates, customer rebates, chargebacks, pricing and deal management. Previously these processes were fragmented and run on a variety of legacy systems with aging infrastructure.

Hear how Cardinal Health streamlined their business processes and implemented SAP Incentive Administration and Paybacks and Chargebacks by Vistex, a single system to calculate, bill, and collect supplier rebates and chargebacks. Learn more about how their implementation supports a broader organizational approach to simplify functionalities in financial platforms, purchasing and inventory and provide an exceptional customer experience through supply chain efficiency.

Blockchain - From Hype to Reality

Divide and conquer! This old adage has new context in today’s world of fast moving data and increasing supply chain complexity. Enter – blockchain. Consumers expect to know when and where a product will be delivered, while companies are incessantly looking at ways to increase customer satisfaction and lower costs.

The introduction of blockchain presents many questions. How do I feed information about in-store behaviors into my supply chain to optimize inventory decisions? How do I use digital advertising to deliver the right message to the right customer at the right time allowing more clarity of demand? These questions are more efficiently answered with input from an entire network, not just an individual company.

Hosted by SAP and IBM this panel session will navigate the opportunities and complexities associated with blockchain. The panel will feature two customers who are harnessing blockchain technology and translating the hype into reality.

Retail with Purpose: Creating Moments That Matter Through Technology

After a wave of unprecedented disruption, many retailers and consumer companies have been rethinking how they can succeed and asking themselves fundamental questions to define what purpose they serve in customers’ lives today. A clearly defined purpose can differentiate a company and help them better connect with their customers. It can also guide companies on how to organize and operate differently to positively impact the bottom line.

Technology gives all companies in consumer industries a new opportunity to shape offerings that connect with customers in more meaningful, relevant ways. Companies with a clearly defined purpose will use innovation to reimagine offerings and create an integrated web of services that gives consumers the products and experiences they want, when they want them.  Accenture’s Global Retail Industry Managing Director Jill Standish explores how companies can redefine their purpose and use technology to better connect with customers and realign their business.

SAP Roadmap – Consumer Products Industry

Companies today are planning their digital journey: transforming business models, re-engineering business processes, and re-imagining work. This session reviews recent innovations, planned innovations, solution direction, and solution vision for products and lines of business relevant to the consumer products industry. SAP road maps highlight innovations that may help you plan and implement your digital journey. Topics such as Transformation Navigator, Solution Explorer, Innovation Discovery and other related topics will also be presented. This session is designed to expose both Business and IT professionals to current and future innovation.

SAP Roadmap – Retail Industry

Learn about the latest planned innovations from the SAP Retail team and how the Intelligent Enterprise comes to life through the SAP Retail solution portfolio. This session will provide an overview of the latest Retail, cloud, and machine learning offerings currently being developed. It will also allow customers to understand the vision for the Intelligent Enterprise in Retail, learn about the latest innovation strategy for our Retail Solution development, and hear about upcoming solution capabilities and product roadmaps.

SAP Roadmap – Wholesale Distribution Industry

Today’s competitive markets demand that wholesale distributors evolve more quickly, become more efficient, and provide memorable customer experiences. For decades, distributors have thrived primarily on great existing customer relationships. But in the new millennium, simply breaking bulk and having great relationships are not enough. Today we are discussing whether Wholesale can survive in this market and we believe the answer is yes. But the business will be a different one in the years to come and the focus is shifting towards new solutions like new sales force tools, omni-channel commerce and predictive models to anticipate demand and service customers with a large bandwidth of tailored offers.

Performing in a Stressed-Out World

Coping in today’s world of increasing customer expectations and technology-led disruption is one thing. Embracing all of this change and optimizing your professional performance is another.

Join Joe Burton, author of the bestselling book, Creating Mindful Leaders, and founder of Whil for a fun, inspiring and interactive session on managing stress, disruption and change. Learn how to overcome the natural deficiencies of the brain and takeaway easy, repeatable emotional intelligence and mindfulness techniques to reduce stress and build resilience for high performance.

Attendees will receive a copy off Joe’s new book.

Connecting with Humans – The Heart of Consumerism. Let’s Put Smart to Work.

Consumerism has always been emotional. As stories about “digital transformation” pervade our Twitter feeds, we must not forget that the bits and bytes of the latest technologies won’t alone create a meaningful bond with shoppers. Technology must serve a larger purpose.

Human needs around self-expression, respect of time, control over their own journey offer retailers, brands and wholesale distribution the opportunity to build a stronger bond with shoppers. But, to address these evolving customer demands requires businesses to retrain their people, process, and technology. The IBM Global Business Services Consumer Retail team looks forward to facilitating a conversation for senior business leaders about how to leverage SAP and new supporting technologies to solidify the customer as your North Star, and how this clarity of purpose can provide the connective tissue for business and IT teams to more seamlessly work together towards a common goal.

Using Technology to Disrupt and Expand the Gas Station Experience

From opening its first service station in 1992 in Dublin, Ireland, Applegreen has expanded to 366 service stations and employs over 4,900 people across Ireland, the UK and the US. Core to Applegreen’s success has been a brand promise of high quality - good value retail and food offerings, including its ‘low fuel prices, always’ promise and 100% traceable and quality assured fuel.

When Applegreen entered the US market in 2014, it established 6 service stations with the intent of ‘starting slowly and thus learning the US market’. Having done so, the company is now in a growth phase and is using cloud-based technologies to increase operational efficiencies, better forecast and merchandise food and fuel, and in the process redefine the customer experience.

Hear how Elizabeth is using her European insights and technology to enhance the traditional gas station experience in the US and build it out to deliver a more comprehensive retail offering for the consumer. In doing so Elizabeth and her team are using data and analytics to drive operational efficiencies that enable Applegreen to scale at speed.

Delighting our Customers by Standardizing our Core

Recently, Tory Burch embarked on an ambitious journey to unify their customer experience and provide an integrated omni-channel foundation, moving away from a siloed and fragmented ecosystem. To gain speed, efficiencies, and integrity in data, the team focused on standardizing the Retail Back Office processes and simplifying POS processes through a set of pre-configured templates.

Hear how John lead this project, how he resisted the usual temptation to customize business processes, and how he was able to implement SAP S/4 HANA Retail in just 16 weeks using SAP Activate methodology to deliver key business outcomes.

Their new S/4 platform ensures customers can get the right product in the right place at the right time. It ensures inventory transparency, accuracy, optimization, and cost reductions. Most importantly, it’s a foundation that’s allowing Tory Burch to focus on unifying and simplifying the customer interface, both online and offline, differentiating their brand further.

A Deep Dive into Delivering an Omnichannel Experience at The Home Depot

The Home Depot is the world’s largest home improvement retailer with over 100 billion dollars in revenue.  This top line number is generated through 2,285 stores in the US, Canada and Mexico and over 1 million items online.

With a business of this scale and complexity The Home Depot realized that to meet its omnichannel customer experience objectives it would need a strong foundation that could provide standard item definitions, a single version of transactional truth, and improved data accuracy.

In this double session, hear how Raimundo led the implementation of the SAP Customer Activity Repository system for The Home Depot Canada running on Google Cloud Platform. Google Cloud will share insights about migrating to Google Cloud Platform and /NSPRO will provide technical insights about preparing for the implementation. These efforts enabled The Home Depot Canada to build a foundation for supporting consumer applications like SAP Omnichannel Article Availability, SAP Omnichannel Promotional Pricing, SAP Promotion Management for Retail and Hybris Marketing.  Additionally, The Home Depot was able to streamline their processing of sales data for improved sales analytics insights, all while leveraging cloud technology.

Deep Dive into Tory Burch’s Successful Transformation

If you attended John’s Keynote and are eager to hear more of the “how” around Tory Burch’s successful SAP S/4HANA implementation, then this session is not to be missed.

In this presentation John will share more detail around the fit to standard approach of transformation and how it led the company to achieving greater speed and quality of data. Key outcomes have been streamlined business processes, improved inventory planning, a simplified IT landscape, and most importantly better and faster decision making.

Tory Burch knows technology is a key driver for the growth and success and is using it as the next frontier to meet the needs of its customers. This presentation is all about the successes, gotcha’s and measurable benefits being experienced post implementation.

Optimizing the Complete Omnichannel Retail Process Lifecycle to Improve the Customer Shopping Experience

In order to create a seamless shopping experience a simple and intuitive point system and set of business processes are required. Hear how a leading European based global apparel company implemented a comprehensive POS solution to ensure they optimized the customer experience through the entire customer decision making process. Today they run this solution in 2,600 stores and have experienced improvements in customer engagement and satisfaction by enabling sales associates with the right tools.

In this presentation we will walk though how we linked our store POS system to AFS, HR, FI, BW and CAR on HANA in order to match back end business processes with the front end customer experience.

A Deep Dive into Delivering an Omnichannel Experience at The Home Depot

The Home Depot is the world’s largest home improvement retailer with over 100 billion dollars in revenue.  This top line number is generated through 2,285 stores in the US, Canada and Mexico and over 1 million items online.

With a business of this scale and complexity The Home Depot realized that to meet its omnichannel customer experience objectives it would need a strong foundation that could provide standard item definitions, a single version of transactional truth, and improved data accuracy.

In this double session, hear how Raimundo led the implementation of the SAP Customer Activity Repository system for The Home Depot Canada running on Google Cloud Platform. Google Cloud will share insights about migrating to Google Cloud Platform and /NSPRO will provide technical insights about preparing for the implementation. These efforts enabled The Home Depot Canada to build a foundation for supporting consumer applications like SAP Omnichannel Article Availability, SAP Omnichannel Promotional Pricing, SAP Promotion Management for Retail and Hybris Marketing.  Additionally, The Home Depot was able to streamline their processing of sales data for improved sales analytics insights, all while leveraging cloud technology.

Aligning Processes for Faster Delivery at Whirlpool Corporation

Whirlpool is a leading global home appliance company with approximately $21 billion in annual sales, 92,000 employees and 70 manufacturing and technology research centers. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, Jenn-Air, Indesit and other major brand names in nearly every country throughout the world.

Whirlpool has a global supply base with multiple tiers and long lead times. As demand in production changes Whirlpool needs to remain reactive while at the same time creating a stable signal to our supply chain to ensure inventory costs don’t increase.

The approach to solving this challenge has been to be have our long lead time suppliers keep stock in a third-party warehouse centrally located to all of our manufacturing facilities. The amount of stock kept in the warehouse is determined by the lead time of the part and forecasted usage. Whirlpool has realized several benefits including better schedule actualization, reduction in expedited shipments, consolidated shipments into production plants, and less variation in the day-to-day supply signal.

Hear from Matthew how this approach to navigating multiple supplier networks and creating a manufacturing and logistics practice has created more efficient business practices for the business.

SAP S/4HANA for Central Finance: A Way to Fast-Track Finance Transformation

Transformation to SAP S/4HANA Finance can often lead to complexities that are beyond organizations disruption appetite. As a catalyst to S/4 Finance SAP have established the Central finance solution. This is a bridge to allow the benefit of S/4 on your current ECC deployment. See how to transition to on-premise central finance without disrupting the current road map and landscape. The SAP S/4HANA for central finance foundation solution provides a complete view of corporate finance by creating a common reporting structure and centralizing processing of all finance operations.

How The Hershey Company is Spreading Goodness through Digital Transformation

The Hershey Company is one of the largest chocolate manufacturers in the world. Based in Hershey, Pennsylvania its products are made available globally through mega distribution centers with modern technology and management systems.

So how does such a large and traditional company go about putting the consumer at the forefront of every decision they make?

Hear from Achim how the Hershey’s team accelerated their digital transformation to achieve deep customer insights by leveraging Virtustream Enterprise Cloud. Achim will share the key challenges they faced and lessons learnt in their quest to; modernize their systems from being highly customized and fragmented, improve their ability to scale to meet demand, and significantly reduce their overall risk.

How an SAP Transformation Helped Deal with Rapid Growth and Enhanced Customer Experience

SeneGence is a privately-owned network marketing company that is in the business of developing and selling personal care products through an independent sales network. In April 1999, SeneGence started with LipSense Long-Lasting Liquid Lip Color as its premier product and now has a complete line of long-lasting cosmetic colors and anti-aging skincare products as well as accessories and boutique items.

As Senegence evolved it had to deal with supporting rapid and sustained growth. It needed to scale back-office capabilities quickly without adversely affecting the customer experience. In fact, the goal was to establish infrastructure that would actually improve the customer experience.

Hear from Brian how SAP helped ease the growing pains while enabling the agility and flexibility needed to deliver the desired customer experience. Hear how this successful SAP S/4HANA transformation, accelerated international distribution and expansion, and facilitated the implementation of automation and process optimization which reduced manual tasks and errors between distributed systems. And hear how all of this was achieved in just eight months.

Drinking in Digitalization and Disruption: A Generations-old Business Takes the Lead amid Shifting Market Dynamics

Growing consumer expectations for individualization and personalization, shifts in regional economics, and changes in global trade policy all have brought disruption for E. & J. Gallo Winery, an 85-year-old vertically integrated enterprise.

Learn how the company is investing in digital supply chain and cloud technologies to transform its business. This session will take an up-close look at the company’s innovation strategy and how it is leveraging digitalization to make planning processes more flexible and dynamic - to react in real time to changing requirements as well as supply constraints, and to streamline ordering processes for customers. Join us to learn how Gallo’s new digital supply chain capabilities are helping the company manage demand, making manufacturing and logistics execution more agile. Discussion will explore how day-to-day Gallo operations are leveraging digital technologies and cloud-based insights to optimize processes, achieve a new level of business results, and take the lead with innovative business models.

Driving Creativity and Innovation for Long-Term Success

Providing an impactful customer experience should be at the heart of everything you do in order to drive success. With over 11 years’ experience taking Bath & Body Works, The White Barn Candle Company and Victoria’s Secret Beauty from small startups to multibillion-dollar brands we kept three points in constant focus. 1 – Deliver an intimate customer experience, 2 – Innovate constantly and ensure the newness translates into meaningful work meeting the customers needs today and tomorrow 3 – let mistakes lead you to the next big idea.

In this keynote, Beth will share over 28 years of successful leadership views that tests the norm of dealing with mistakes, prioritizing innovation and delivering a new offering that delights your customers. It's time to break the rules around everything you’ve been taught and learn to innovate without constraint.

Revolutionizing the Standard: How Nike is Co-Innovating Industry First Capabilities

NIKE, Inc., is the world’s leading designer, marketer and distributor of authentic athletic footwear, apparel, equipment and accessories. The Brand’s mission is to bring inspiration and innovation to every athlete* in the world (*if you have a body, you are an athlete). This mission is what drives them to do everything possible to expand human potential.

Come hear how Nike is delivering innovative capabilities through co-innovation with SAP. By enabling new business models and “out of the box” configuration, they are redefining footwear and apparel supply chain operations and laying the foundation for the future of the industry.

So What Does it All Mean?

Having spent two days together delving into various aspects associated with delivering a memorable customer experience what have we learnt, what can we takeaway, and how can we continue to help each other?

Honing your customer experience is a dynamic journey that requires the integration of people, process and technology. Get it right and it’s exceptional, get it wrong it’s disappointing at best.

So what have been the key observations and takeaways? Where and how can you get help? Who can help? How can you stay connected and help each other?

Hosted by SAP this closing panel of customers will reflect on their Forum experience with each member sharing their key observations and insights.