First Speakers Announced!

We’re thrilled to announce the first speakers for the 2018 Customer Experience Innovation Forum! Full program and speakers to be announced shortly, check back regularly for updates.

Sharen Jester Turney

Advisor to Global Retail and Technology Brands and Former CEO, Victoria’s Secret

Aligning Purpose and Performance

Building a brand, growing a business and delivering consistently great results has never been more…

Read more >

John S. Phillips

SVP Customer Supply Chain & Global Go-To-Market, PepsiCo

Bits & Bytes That WILL Disrupt Your Supply Chain

Every week we read news articles, tweets or blogs about new technologies that have the…

Read more >

Lori Mitchell-Keller

Co-President, Industries, SAP

From Digital Transformation to the Rise of the Intelligent Enterprise

Change is rocking your world. In the enterprise, the shift to the cloud is accelerating.…

Read more >

John Douglas

CTO, Tory Burch

Delighting our Customers by Standardizing our Core

Recently, Tory Burch embarked on an ambitious journey to unify their customer experience and provide…

Read more >

Sameer Afsar

Vice President of Enterprise Applications, Old World Industries

How Customer Insights Helped Drive Down Inventory Costs by Up to 50%

Over the course of 45 years, Old World Industries has transformed from a small chemical…

Read more >

Jill Standish

Managing Director, Global Retail Industry, Accenture

Retail with Purpose: Creating Moments That Matter Through Technology

After a wave of unprecedented disruption, many retailers and consumer companies have been rethinking how…

Read more >

Joe Burton

Founder and CEO, Whil Concepts

Performing in a Stressed-Out World

Coping in today’s world of increasing customer expectations and technology-led disruption is one thing. Embracing…

Read more >

Dev Desai

Director, Corporate FP&A, Under Armour

Protecting the House Through Better Planning

Under Armour is an American apparel company based in Baltimore that operates globally and has…

Read more >

Kimberly Sharp

Director, Business Systems, BJ’s Wholesale Club

Engaging Customers Through Automation at BJ’s

BJ’s Wholesale Club is a leading operator of membership warehouse clubs in the Eastern United…

Read more >

Samantha Schroeder

Associate Director of Network Strategy, Tyson Foods

Improving Customer Experience Through Consistency

As the world's second largest processor and marketer of chicken, beef, and pork, and a…

Read more >

Supriya Thorbole

IT Solution Architect for Enterprise Applications, Tyson Foods

Improving Customer Experience Through Consistency

As the world's second largest processor and marketer of chicken, beef, and pork, and a…

Read more >

Jeneen Minter

Head of Finance, Allbirds

Setting the Foundation for Unlimited Growth – How Allbirds Implemented SAP S/4HANA in Under 16 weeks!

Allbirds is a San Francisco-based startup making shoes inspired by natural materials. Their first shoe,…

Read more >

Sabrina Sigourney

S/4HANA Enterprise Delivery, Blue Marble Consulting

Setting the Foundation for Unlimited Growth – How Allbirds Implemented SAP S/4HANA in Under 16 weeks!

Allbirds is a San Francisco-based startup making shoes inspired by natural materials. Their first shoe,…

Read more >

Des Mercer

VP Digital Transformation, AmerisourceBergen

For the Customer, By the Customer – An Engagement Story

AmerisourceBergen is one of the world's largest pharmaceutical service companies serving the United States, Canada…

Read more >

Kathie Manning

GVP Customer Solutions, AmerisourceBergen

For the Customer, By the Customer – An Engagement Story

AmerisourceBergen is one of the world's largest pharmaceutical service companies serving the United States, Canada…

Read more >

Achim Welter

Senior Director IT Strategy, Enterprise Architecture, Marketing and eCommerce Solutions, The Hershey Company

How The Hershey Company is Spreading Goodness through Digital Transformation

The Hershey Company is one of the largest chocolate manufacturers in the world. Based in…

Read more >

Achim Schneider

Global Head, Retail Business Unit, SAP

SAP Roadmap – Retail Industry

Learn about the latest planned innovations from the SAP Retail team and how the Intelligent…

Read more >

Kristin Howell

Global Vice President, Retail Solution Management, SAP

SAP Roadmap – Retail Industry

Learn about the latest planned innovations from the SAP Retail team and how the Intelligent…

Read more >

Chris Wiesen

Global Director, Sales and Marketing Solution Management, SAP

SAP Roadmap – Consumer Products Industry

Companies today are planning their digital journey: transforming business models, re-engineering business processes, and re-imagining…

Read more >

Harris Fogel

Global Vice President, Consumer Products, SAP

SAP Roadmap – Consumer Products Industry

Companies today are planning their digital journey: transforming business models, re-engineering business processes, and re-imagining…

Read more >

Magnus Meier

Global Head IBU Wholesale Distribution, SAP

SAP Roadmap – Wholesale Distribution Industry

Today’s competitive markets demand that wholesale distributors evolve more quickly, become more efficient, and provide…

Read more >

Werner Baumbach

Solution Manager, SAP

SAP Roadmap – Wholesale Distribution Industry

Today’s competitive markets demand that wholesale distributors evolve more quickly, become more efficient, and provide…

Read more >

 
 

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Aligning Purpose and Performance

Building a brand, growing a business and delivering consistently great results has never been more challenging than it is today. Additionally, as companies look to deliver extraordinary customer experiences they rely on their people to delight customers at every touchpoint, both physical and digital.

With over 30 years’ industry experience, 16 years leading and building Victoria’s Secret into a globally iconic brand, and more recently as a Board Member for a number of retail and technology companies, Sharen will share her insights into the role purpose plays in driving performance. Brands thrive when inspired and talented people align around a higher purpose and have the opportunity to give back to their communities. This is a unique opportunity to tap into the experience and perspectives of the one of industries true leaders.

Bits & Bytes That WILL Disrupt Your Supply Chain

Every week we read news articles, tweets or blogs about new technologies that have the potential to disrupt our business and personal lives in profound ways. Many of these new technologies are impacting the CPG industry and dramatically changing the way consumers research and shop for products. These changes are also impacting CPG supply chains and the methods in which manufacturers and retailers get their goods to market. The digital revolution before us presents enormous opportunities and challenges across the end-to-end consumer value chain.

John S. Phillips, SVP of Customer Supply Chain & Global Go-To-Market for PepsiCo, will share his perspective and insights on some of the technologies that have the greatest potential to drive dramatic change across the CPG consumer value chain. These technologies include augmented reality, smart shelves, autonomous in-store robots, wearables, image recognition, self-driving vehicles, IoT devices, drones and many others. Please join John for an exciting and thought-provoking session exploring how industry leaders can leverage these technologies to be at the forefront of driving transformational change in their organizations.

From Digital Transformation to the Rise of the Intelligent Enterprise

Change is rocking your world. In the enterprise, the shift to the cloud is accelerating. Intelligent technologies and services are creating unprecedented opportunities in every industry. Your customers are expecting much more of you and the financial markets are ready to punish any shortfalls. Even competitors aren’t standing still, they’re swooping in from familiar and unanticipated places. All the while, you’re asked to pursue innovation and efficiency; to protect the core yet explore next generation processes; to seek fresh and contextually relevant insights without drowning in data. Actually, these swirling pressures represent a generational opportunity in disguise. In this keynote, find out how SAP’s Intelligent Enterprise supports new growth models efficiently by maximizing the value of your data assets and insights while connecting the business end-to-end.  Discover the reality and potential of the Intelligent Enterprise as it empowers your employees, delights customers, and helps you operate with greater agility and visibility.

Delighting our Customers by Standardizing our Core

Recently, Tory Burch embarked on an ambitious journey to unify their customer experience and provide an integrated omni-channel foundation, moving away from a siloed and fragmented ecosystem. To gain speed, efficiencies, and integrity in data, the team focused on standardizing the Retail Back Office processes and simplifying POS processes through a set of pre-configured templates.

Hear how John lead this project, how he resisted the usual temptation to customize business processes, and how he was able to implement SAP S/4 HANA Retail in just 16 weeks using SAP Activate methodology to deliver key business outcomes.

Their new S/4 platform ensures customers can get the right product in the right place at the right time. It ensures inventory transparency, accuracy, optimization, and cost reductions. Most importantly, it’s a foundation that’s allowing Tory Burch to focus on unifying and simplifying the customer interface, both online and offline, differentiating their brand further.

How Customer Insights Helped Drive Down Inventory Costs by Up to 50%

Over the course of 45 years, Old World Industries has transformed from a small chemical trading company into a multi-billion dollar global powerhouse for the automotive, chemical, and agricultural industries. Today the company manages over a dozen leading consumer and commercial brands across 60 countries.

With a desire to continue driving strong growth while operating in a world where technology is reinventing customer expectations, Old World Industries had to make some defining decisions. They either hired more staff or invested in technology to drive customer insights and efficiencies in critical business areas like planning, inventory management and integrated supply chain management.

Hear how Old World Industries harnessed technologies that allowed them to better anticipate customer needs and reduce inventory costs by up 50%. Also hear about the insights Sameer and the Old World Industries team gained around changing the hearts and minds of their staff and getting them to embrace the new normal in a highly competitive industry.

Retail with Purpose: Creating Moments That Matter Through Technology

After a wave of unprecedented disruption, many retailers and consumer companies have been rethinking how they can succeed and asking themselves fundamental questions to define what purpose they serve in customers’ lives today. A clearly defined purpose can differentiate a company and help them better connect with their customers. It can also guide companies on how to organize and operate differently to positively impact the bottom line.

Technology gives all companies in consumer industries a new opportunity to shape offerings that connect with customers in more meaningful, relevant ways. Companies with a clearly defined purpose will use innovation to reimagine offerings and create an integrated web of services that gives consumers the products and experiences they want, when they want them.  Accenture’s Global Retail Industry Managing Director Jill Standish explores how companies can redefine their purpose and use technology to better connect with customers and realign their business.

Performing in a Stressed-Out World

Coping in today’s world of increasing customer expectations and technology-led disruption is one thing. Embracing all of this change and optimizing your professional performance is another.

Join Joe Burton, author of the bestselling book, Creating Mindful Leaders, and founder of Whil for a fun, inspiring and interactive session on managing stress, disruption and change. Learn how to overcome the natural deficiencies of the brain and takeaway easy, repeatable emotional intelligence and mindfulness techniques to reduce stress and build resilience for high performance.

Attendees will receive a copy off Joe’s new book.

Protecting the House Through Better Planning

Under Armour is an American apparel company based in Baltimore that operates globally and has revenue of around USD5B. Under Armour manufactures footwear, sports, and casual apparel and is the originator of performance clothing.

Given the scale, complexity and highly competitive nature of its business Under Armour needed access to real time insights. To achieve this level of agility they needed to dramatically reduce the complexity associated with maintaining master data in multiple systems.

Hear how Dev and the Under Armour team have leveraged tools like BPC Optimized for S/4HANA to provide greater transparency and agility. As a result they now have broader insight into profitability, better allocation of capital expenditure in line with corporate growth and necessity, and near real-time consolidations.

Engaging Customers Through Automation at BJ’s

BJ’s Wholesale Club is a leading operator of membership warehouse clubs in the Eastern United States. The company currently operates over 215 clubs, 135 gas stations, has over 5 million members, and generates revenue of $12.5B.

Given BJ’s business model they had a real need to optimize promotions management. They needed to transform from a series of manual and time-consuming processes that robbed significant time and created a “hunt and peck” approach, to a standardized and technology enabled approach where critical information was provided to the right people at the right time in the process.

Hear how BJ’s implemented SAP Promotion Management for Retail (PMR), how it enabled better offer creation and prepared them for advertising. By creating streamlined and standardized marketing processes and automating the integration to vendor funding this project saved the promotions team significant time.

Improving Customer Experience Through Consistency

As the world's second largest processor and marketer of chicken, beef, and pork, and a company continuing to grow through acquisition, Tyson Foods reached a point where to improve their customer experience they needed to perform the “same tasks the same way”. Easy to say and hard to do when you’re trying to move away from long established ways and legacy systems while integrating acquired companies with their own ways.

Hear how the Tyson team is embracing an already complex situation, which is further complicated by a business model change to a regional distribution model, and how they’re adopting best in class business processes enabled through SAP S/4HANA and SAP Integrated Business Planning. Their implementation includes the following IBP modules - Demand, Supply, S&OP, Inventory Optimization and Control Tower. Also hear how they’ve dealt with all of the associated challenges like functionality gaps, risk mitigations and cultural change associated with the Supply Planning solution.

Improving Customer Experience Through Consistency

As the world's second largest processor and marketer of chicken, beef, and pork, and a company continuing to grow through acquisition, Tyson Foods reached a point where to improve their customer experience they needed to perform the “same tasks the same way”. Easy to say and hard to do when you’re trying to move away from long established ways and legacy systems while integrating acquired companies with their own ways.

Hear how the Tyson team is embracing an already complex situation, which is further complicated by a business model change to a regional distribution model, and how they’re adopting best in class business processes enabled through SAP S/4HANA and SAP Integrated Business Planning. Their implementation includes the following IBP modules - Demand, Supply, S&OP, Inventory Optimization and Control Tower. Also hear how they’ve dealt with all of the associated challenges like functionality gaps, risk mitigations and cultural change associated with the Supply Planning solution.

Setting the Foundation for Unlimited Growth – How Allbirds Implemented SAP S/4HANA in Under 16 weeks!

Allbirds is a San Francisco-based startup making shoes inspired by natural materials. Their first shoe, the Wool Runner, is made from New Zealand superfine merino wool. They followed this with models made from eucalyptus tree fiber and a bioplastic foam made from sugar cane.

As a fast-growing omni-channel retail start up and disruptor, moving to the SAP S/4HANA Retail Merchandise Management solution has enabled Allbirds to track value with surgical precision. Allbirds can monitor global supply chain activities and inventory and analyze its business performance across many key cross sections.

Allbirds went live on SAP S/4HANA in less than 16 weeks, ahead of Black Friday 2017 and began realizing ROI immediately. In undertaking this transformative project Jeneen found a partner who believes that start ups should have SAP S/4HANA. Allbirds laid the foundation that is supporting their extraordinary growth.

Setting the Foundation for Unlimited Growth – How Allbirds Implemented SAP S/4HANA in Under 16 weeks!

Allbirds is a San Francisco-based startup making shoes inspired by natural materials. Their first shoe, the Wool Runner, is made from New Zealand superfine merino wool. They followed this with models made from eucalyptus tree fiber and a bioplastic foam made from sugar cane.

As a fast-growing omni-channel retail start up and disruptor, moving to the SAP S/4HANA Retail Merchandise Management solution has enabled Allbirds to track value with surgical precision. Allbirds can monitor global supply chain activities and inventory and analyze its business performance across many key cross sections.

Allbirds went live on SAP S/4HANA in less than 16 weeks, ahead of Black Friday 2017 and began realizing ROI immediately. In undertaking this transformative project Jeneen found a partner who believes that start ups should have SAP S/4HANA. Allbirds laid the foundation that is supporting their extraordinary growth.

For the Customer, By the Customer – An Engagement Story

AmerisourceBergen is one of the world's largest pharmaceutical service companies serving the United States, Canada and selected global markets with a focus on the pharmaceutical supply channel.

So how do you build an online customer engagement platform that works? One that enables secure, daily ordering and distribution of millions of healthcare products to improve patients' lives and ensure peace of mind? You let the customer lead. That’s the path AmerisourceBergen took when building its e-commerce platform, which was co-designed and led by its customers. The organization engaged with customers in new and creative ways to tailor the platform specifically to them.

Join the two-person team that led the project as they discuss the project’s agile journey, share project metrics and discuss how this platform has helped drive digital in other parts of the organization.

For the Customer, By the Customer – An Engagement Story

AmerisourceBergen is one of the world's largest pharmaceutical service companies serving the United States, Canada and selected global markets with a focus on the pharmaceutical supply channel.

So how do you build an online customer engagement platform that works? One that enables secure, daily ordering and distribution of millions of healthcare products to improve patients' lives and ensure peace of mind? You let the customer lead. That’s the path AmerisourceBergen took when building its e-commerce platform, which was co-designed and led by its customers. The organization engaged with customers in new and creative ways to tailor the platform specifically to them.

Join the two-person team that led the project as they discuss the project’s agile journey, share project metrics and discuss how this platform has helped drive digital in other parts of the organization.

How The Hershey Company is Spreading Goodness through Digital Transformation

The Hershey Company is one of the largest chocolate manufacturers in the world. Based in Hershey, Pennsylvania its products are made available globally through mega distribution centers with modern technology and management systems.

So how does such a large and traditional company go about putting the consumer at the forefront of every decision they make?

Hear from Achim how the Hershey’s team accelerated their digital transformation to achieve deep customer insights by leveraging Virtustream Enterprise Cloud. Achim will share the key challenges they faced and lessons learnt in their quest to; modernize their systems from being highly customized and fragmented, improve their ability to scale to meet demand, and significantly reduce their overall risk.

SAP Roadmap – Retail Industry

Learn about the latest planned innovations from the SAP Retail team and how the Intelligent Enterprise comes to life through the SAP Retail solution portfolio. This session will provide an overview of the latest Retail, cloud, and machine learning offerings currently being developed. It will also allow customers to understand the vision for the Intelligent Enterprise in Retail, learn about the latest innovation strategy for our Retail Solution development, and hear about upcoming solution capabilities and product roadmaps.

SAP Roadmap – Retail Industry

Learn about the latest planned innovations from the SAP Retail team and how the Intelligent Enterprise comes to life through the SAP Retail solution portfolio. This session will provide an overview of the latest Retail, cloud, and machine learning offerings currently being developed. It will also allow customers to understand the vision for the Intelligent Enterprise in Retail, learn about the latest innovation strategy for our Retail Solution development, and hear about upcoming solution capabilities and product roadmaps.

SAP Roadmap – Consumer Products Industry

Companies today are planning their digital journey: transforming business models, re-engineering business processes, and re-imagining work. This session reviews recent innovations, planned innovations, solution direction, and solution vision for products and lines of business relevant to the consumer products industry. SAP road maps highlight innovations that may help you plan and implement your digital journey. Topics such as Transformation Navigator, Solution Explorer, Innovation Discovery and other related topics will also be presented. This session is designed to expose both Business and IT professionals to current and future innovation.

SAP Roadmap – Consumer Products Industry

Companies today are planning their digital journey: transforming business models, re-engineering business processes, and re-imagining work. This session reviews recent innovations, planned innovations, solution direction, and solution vision for products and lines of business relevant to the consumer products industry. SAP road maps highlight innovations that may help you plan and implement your digital journey. Topics such as Transformation Navigator, Solution Explorer, Innovation Discovery and other related topics will also be presented. This session is designed to expose both Business and IT professionals to current and future innovation.

SAP Roadmap – Wholesale Distribution Industry

Today’s competitive markets demand that wholesale distributors evolve more quickly, become more efficient, and provide memorable customer experiences. For decades, distributors have thrived primarily on great existing customer relationships. But in the new millennium, simply breaking bulk and having great relationships are not enough. Today we are discussing whether Wholesale can survive in this market and we believe the answer is yes. But the business will be a different one in the years to come and the focus is shifting towards new solutions like new sales force tools, omni-channel commerce and predictive models to anticipate demand and service customers with a large bandwidth of tailored offers.

SAP Roadmap – Wholesale Distribution Industry

Today’s competitive markets demand that wholesale distributors evolve more quickly, become more efficient, and provide memorable customer experiences. For decades, distributors have thrived primarily on great existing customer relationships. But in the new millennium, simply breaking bulk and having great relationships are not enough. Today we are discussing whether Wholesale can survive in this market and we believe the answer is yes. But the business will be a different one in the years to come and the focus is shifting towards new solutions like new sales force tools, omni-channel commerce and predictive models to anticipate demand and service customers with a large bandwidth of tailored offers.