You may know Allbirds for their sleekly designed, environmentally friendly footwear or because you have encountered its iconic Wool Runners while shopping online. Chances are that you didn’t know Allbirds is an SAP customer that recently launched SAP S/4HANA on the cloud for its first ERP system.
The story of how this digitally native, global, and omnichannel retailer brought SAP S/4HANA online in just 16 weeks is one of the keynotes at the 2018 Customer Experience Innovation Forum Nov. 7–8 in Dallas. Allbirds will share its experience around going live with this new state-of-the-art ERP system just in time for holiday sales to ramp up on Black Friday 2017.
Providing a customer experience that inspires loyalty is a dynamic journey that requires the integration of people with end-to-end processes and systems. For these large-scale consumer-centric organizations, customer experience begins with employing the right technology for increased visibility and transparency into their customer needs and enabling a platform for growth. The Customer Experience Webcast Series gives you an inside look at how these leading companies are leveraging SAP to create an expectational customer experience.
