Countdown to the Customer Experience Innovation Forum

Today’s customers expect a seamless experience from you and are prepared to go elsewhere if you don’t deliver. That means your company needs to know how to offer a true omnichannel experience. And that’s not possible without linking your front-end, customer-facing systems with everything needed to power your back-end systems. To get those working, you’ll need to integrate your supply chain and inventory management processes, optimize your procurement activities, and harness the big data coming out of those systems within meaningful analytics. Sounds like a big challenge, right?

At the Customer Experience Innovation Forum, you’ll hear from people who are tackling exactly these types of challenges. SAP leaders from retail, consumer products, and wholesale distribution companies will share stories from their personal experience and offer practical solutions you can take back to your own company. You won’t want to miss this opportunity to learn and share with your peers.

Continue reading

Filed under: Conference News, Speakers NewsTagged with: ,

The 3 Big Forces Shaping the Customer Experience

Companies in retail, consumer products, and wholesale distribution industries are going through truly significant change, in part driven by consumers using smartphones to browse, purchase, and share their opinions, and in part driven by companies such as Amazon, that harnessed technology to drive new industry dynamics. Companies are responding as they adapt to this mobile-first, omnichannel world, and traditional industry lines are blurring. Retailers are increasingly selling their own branded products, and consumer products companies are increasingly going direct to consumer.

Continue reading

Filed under: Conference News, Industry NewsTagged with: ,
 
 

Thanks to Our Sponsors

 
  •  
    Accenture
     
    Diamond Sponsor
     
  •  
    Google Cloud
     
    Cloud Sponsor
     
  •  
    /NSPRO
     
    Platinum Sponsor
     
  •  
    EY
     
    Platinum Sponsor
     
  •  
    IBM
     
    Platinum Sponsor
     
  •  
    SAP
     
    Produced by / A Collaboration Between
     
  •  
    Eventful Conferences
     
    Produced by / A Collaboration Between
     
  •  
    ASUG
     
    Produced by / A Collaboration Between